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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Toolstation is a leading UK retailer of tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and career development opportunities.
- Why this job: Join a fast-paced, supportive environment where you can grow your career and make customers happy.
- Qualifications: Experience in retail or as a keyholder is preferred; a friendly attitude is essential.
- Other info: This role is a 9-month fixed-term contract with flexible hours.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
What you\’ll do
Senior Store Assistant (keyholder) in Cambridge Clifton Road
20 hours per week
9 month Fixed Term Contract (Maternity cover)
We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we\’re not just looking for what you can bring to us today – we\’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you\’re after a fast-paced role with an employee-focused retailer that\’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You\’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you\’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you\’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You\’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you\’ll bring
A friendly personality: You\’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you\’ve taken charge in a previous role and are happy to step up when needed
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you\’ll get
Why Join Us?
At Toolstation, your career is in your hands. You\’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We\’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We\’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We\’re one of the UK\’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we\’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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Senior Store Assistant - Keyholder employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and demonstrate your genuine interest in their needs.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to create a positive shopping experience, as this is crucial for the role.
✨Tip Number 3
Highlight any previous experience where you've taken on responsibility, especially in a retail environment. Being a keyholder or supervising team members is essential, so share relevant examples that demonstrate your accountability.
✨Tip Number 4
Be prepared to discuss your flexibility and reliability. Since the role requires early starts and late finishes, showing that you can adapt to varying schedules will make you a more attractive candidate.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you were a keyholder or supervised team members. Emphasise your customer service skills and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with Toolstation's values, and provide examples of how you've contributed to a positive customer experience in past roles.
Showcase Your Flexibility: Since the role requires early starts and late finishes, make sure to mention your availability and willingness to work flexible hours. This shows that you're committed and reliable, which is crucial for this position.
Prepare for the Interview: If you get called for an interview, be ready to discuss specific scenarios where you've demonstrated accountability and teamwork. Think about times when you've gone above and beyond for customers or supported your colleagues.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Be prepared to share examples of how you've provided excellent customer service in the past, and demonstrate your ability to engage with customers effectively.
✨Highlight Your Team Leadership Experience
Since this role involves keyholder responsibilities and supervising team members, make sure to discuss any previous experience you have in leading a team or taking charge in a retail environment. This will show that you're ready to step up when needed.
✨Demonstrate Your Reliability and Flexibility
Reliability is crucial for this position. Be ready to talk about how you've been dependable in past roles, especially in terms of managing early starts and late finishes. Highlight your commitment to supporting both customers and colleagues.
✨Express Your Enthusiasm for the Role
Toolstation values energy and enthusiasm. Make sure to convey your passion for the role and the company during the interview. Share why you're excited about the opportunity and how you can contribute to creating a positive store environment.