At a Glance
- Tasks: Assist customers, manage deliveries, and keep the store organised.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: 22 days holiday, discounts, pension scheme, and career development opportunities.
- Other info: Dynamic work environment with training and support for your career journey.
- Why this job: Kickstart your career with hands-on experience and growth potential.
- Qualifications: A friendly attitude and commitment to excellent customer service.
The predicted salary is between 11 - 12 £ per hour.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we're not just looking for what you can bring to us today - we're focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you're after a fast‑paced role with an employee‑focused retailer that's passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You'll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you'll fit right in.
No retail experience? No problem! All we ask is that you're committed to delivering excellent service, and we'll teach you everything else.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be proactive: You'll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What You'll Bring
- A warm, friendly personality: You'll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What You'll Get
At Toolstation, your career is in your hands. You'll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We'll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We're one of the UK's fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we're trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Store Assistant in Old Forge employer: Toolstation
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. With a supportive work culture and numerous opportunities for advancement, many of our managers began their journey as Store Assistants, showcasing our commitment to nurturing talent from within. Located in Dudley, our store offers a dynamic environment where hard work is recognised, and employees enjoy a range of benefits including generous holiday allowances, a company pension scheme, and discounts across the Travis Perkins Group.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant in Old Forge
✨Tip Number 1
Get to know the store! Before your interview, pop into Toolstation and check out the layout, products, and vibe. This shows you're genuinely interested and gives you a chance to chat with staff about their experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a customer, like finding a tool or dealing with a complaint. Being prepared to show off your friendly personality can really set you apart.
✨Tip Number 3
Be ready to talk about flexibility! Since the store operates from early morning to late evening, highlight your availability and willingness to work those shifts. It shows you're committed and ready to roll up your sleeves.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join the Toolstation family. Don’t forget to follow up after applying!
We think you need these skills to ace Store Assistant in Old Forge
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to show us what makes you unique!
Tailor Your Application:Make sure to tailor your application to the Store Assistant role. Highlight any relevant skills or experiences that demonstrate your commitment to excellent customer service and teamwork.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Toolstation.
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Personality
As a Store Assistant, having a warm and friendly personality is key. During the interview, let your enthusiasm shine through! Share examples of how you've provided excellent customer service in the past, even if it's from a non-retail background. They want to see that you can connect with customers.
✨Be Ready for Practical Questions
Expect questions about how you'd handle specific situations in the store, like busy periods or customer queries. Think about scenarios where you’ve had to be proactive or work as part of a team. Prepare some examples that highlight your reliability and commitment to great service.
✨Demonstrate Flexibility and Commitment
Toolstation values flexibility, so be prepared to discuss your availability and willingness to work early starts or late finishes. Show that you're committed to supporting both customers and your team, and express your eagerness to learn and grow within the company.
