At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store tasks.
- Company: Join a supportive team at Toolstation in Milton Keynes Bletchley.
- Benefits: Enjoy 22 days holiday, discounts, and health support.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real impact by providing outstanding customer service and leading a team.
- Qualifications: Experience as a key holder or supervisor is preferred, but not essential.
The predicted salary is between 12 - 15 £ per hour.
Senior Store Assistant (keyholder) in Milton Keynes Bletchley, 20 hours per week.
What you'll do:
- You will be the friendly face of Toolstation, helping customers find what they need, while also handling deliveries, warehouse tasks, and stocking shelves.
- The role requires you to be hands-on and show a positive attitude.
- You will support colleagues to deliver a great customer experience.
- Retail experience is not essential, but you will need some experience of being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service: Offer a great experience while chatting with customers and staying efficient during busy times.
- Ask the right questions: Show genuine interest in customers’ projects to help them find everything they need.
- Be proactive: Sell the benefits of Toolstation Club and Trade Accounts, signing customers up for great deals and competitive prices.
- Keyholder responsibility: Open and close the store, assign daily tasks to the team and provide short-term supervisory cover when needed.
What you'll bring:
- A friendly personality: Help maintain high store standards and create a workplace everyone enjoys.
- Reliability: Be there when you’re needed, with flexibility, commitment and support for customers and team.
- Accountability: You’ve taken charge in a previous role and are happy to step up when necessary.
- Your best self: Bring energy, enthusiasm and let your personality shine.
What you'll get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle-to-work programme
- Save & buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support and recognition awards
- Discounts at over 1,000 retailers
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Keyholder — Customer Lead (20h/wk) in Milton Keynes employer: Toolstation
Toolstation is an excellent employer that values its employees by fostering a supportive and inclusive work culture in Milton Keynes Bletchley. With opportunities for personal growth through training and promotion, alongside competitive benefits such as a generous holiday allowance, pension scheme, and discounts across various retailers, we ensure our team members feel valued and motivated. Join us to be part of a dynamic environment where your contributions directly enhance customer experiences and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Keyholder — Customer Lead (20h/wk) in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their friendly atmosphere.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can create a great experience for customers. Role-play with a friend or family member to get comfortable chatting and helping out, just like you would in the store.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a key holder before, highlight any experience where you've taken charge or supported a team. Share examples of how you've helped others succeed, as this will resonate well with the supervisory aspects of the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let your personality shine through!
We think you need these skills to ace Senior Store Keyholder — Customer Lead (20h/wk) in Milton Keynes
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show enthusiasm and energy in your words.
Tailor Your Experience:Make sure to highlight any relevant experience, especially if you've been a key holder or supervised a team before. We love seeing how your past roles can contribute to our team at Toolstation!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Toolstation
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Senior Store Keyholder. Familiarise yourself with tasks like handling deliveries, supervising team members, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role involves interacting with customers and supporting colleagues, be ready to share examples of how you've successfully worked in a team or provided outstanding customer service in the past. Highlight your friendly personality and how it contributes to a positive store environment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle various situations, such as busy periods or customer complaints. Think of specific scenarios from your previous experience where you took charge or helped resolve an issue, showcasing your reliability and accountability.
✨Demonstrate Your Enthusiasm
Let your energy and passion shine through during the interview. Talk about why you want to work at Toolstation and how you can contribute to creating a great customer experience. A positive attitude can set you apart from other candidates!
