At a Glance
- Tasks: Assist customers, manage stock, and supervise team members for a great shopping experience.
- Company: Join a leading retail company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a fast-paced setting.
- Why this job: Be a key player in a dynamic store and make a real difference for customers.
- Qualifications: Experience as a keyholder or supervisor is preferred but not essential.
The predicted salary is between 22000 - 26000 € per year.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
Responsibilities
- Present a friendly, approachable face to customers, helping them find products and advice.
- Handle deliveries, unpack stock, keep the store clean and prepare order packs.
- Participate in warehouse tasks and stock shelves, maintaining high store standards.
- Support and supervise colleagues to deliver a great customer experience (must have experience as a keyholder or supervising team members).
- Open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.
- Sell Toolstation Club and Trade Account benefits, and sign customers up for these programmes.
- Show genuine interest in customers’ projects, ask the right questions to match solutions.
- Maintain positive attitude, proactive approach, reliability, flexibility, and accountability.
Qualifications and Attributes
- Previous experience as a keyholder or team supervisor preferred, though not essential.
- Strong customer service orientation and ability to work independently and as part of a team.
- Positive attitude, energy, enthusiasm, and the capacity to work hard in a fast‑paced environment.
- Reliability, flexibility, and willingness to step up when needed.
Benefits
- 22 days holiday plus bank holidays.
- Company pension scheme and life assurance.
- Bonus scheme and cycle to work program.
- Save and buy as you earn options.
- 20% discount across all Travis Perkins companies.
- Health and wellbeing support via Aviva Digicare.
- Financial education, support, and recognition awards.
- Discounts at over 1,000 retailers.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Medway employer: Toolstation
At Toolstation, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service. Our Gillingham store provides a dynamic environment where employees can grow through training and development opportunities, while enjoying benefits such as a generous holiday allowance, pension scheme, and discounts across our extensive retail network. Join us to be part of a company that genuinely cares about your well-being and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Medway
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. We want to hear how you can bring that positive energy to the store!
✨Tip Number 3
Be ready to talk about teamwork! As a keyholder, you'll be supervising others, so come prepared with stories about how you've successfully led a team or supported your colleagues in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Let’s get you started on this exciting journey!
We think you need these skills to ace Senior Store Assistant - Keyholder in Medway
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Experience:Make sure to highlight your relevant experience, especially if you've been a keyholder or supervised a team before. We love seeing how your past roles have prepared you for this position, so be specific!
Keep It Clear and Concise:While we appreciate detail, clarity is key! Keep your application straightforward and to the point. Use bullet points if it helps to make your skills and experiences stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Toolstation
✨Know the Store Inside Out
Before your interview, take some time to familiarise yourself with the store's layout and product offerings. This will not only help you answer questions more confidently but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this is crucial for a Senior Store Assistant role.
✨Demonstrate Leadership Experience
Since the position involves supervising team members, be ready to discuss your previous leadership experiences. Share how you’ve motivated a team or handled conflicts, highlighting your ability to step up when needed.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, store goals, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
