At a Glance
- Tasks: Lead the store team, manage deliveries, and provide excellent customer service.
- Company: Join Toolstation, a fast-growing retailer in the UK.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Dynamic work environment with opportunities for advancement.
- Why this job: Be part of a supportive team and grow your career with us.
- Qualifications: Experience as a keyholder or supervisor is preferred.
The predicted salary is between 30000 - 40000 £ per year.
This job is for a Senior Store Assistant (keyholder) in Manchester Ancoats, 30 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This position has accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Key Responsibilities:
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service to customers.
- Show genuine interest in customers’ projects to help them find everything they need.
- Sell the benefits of Toolstation Club and Trade Accounts.
- Open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you’ll bring:
- A friendly personality to help maintain high store standards.
- Reliability and flexibility to support customers and team.
- Accountability and willingness to step up when needed.
- Energy and enthusiasm to let your personality shine.
Benefits:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- 20% discount across all Travis Perkins companies
- Health and wellbeing support with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
We're one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
We’re looking to hire the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Keyholder: Lead, Open/Close and Service in Manchester employer: Toolstation
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. Located in the vibrant area of Ancoats, Manchester, we offer a dynamic work environment where hard work is recognised and rewarded, alongside comprehensive benefits such as a generous holiday allowance, pension scheme, and access to training programmes. Join us to be part of a supportive team that encourages you to take charge of your career while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Keyholder: Lead, Open/Close and Service in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can provide outstanding service. Role-play common customer scenarios with a friend to get comfortable with asking the right questions and offering solutions.
✨Tip Number 3
Show off your flexibility! Be ready to discuss times when you've had to adapt quickly in previous roles. Whether it’s managing early starts or late finishes, demonstrating your reliability and commitment will make you stand out as a keyholder candidate.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining Toolstation. Plus, it’s super easy to do!
We think you need these skills to ace Senior Store Keyholder: Lead, Open/Close and Service in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience, especially if you've been a keyholder or supervised a team before. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Toolstation!
How to prepare for a job interview at Toolstation
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Senior Store Keyholder. Familiarise yourself with the daily tasks like opening and closing the store, managing deliveries, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing outstanding service, be ready to share examples of how you've gone above and beyond for customers in previous roles. Think of specific situations where your friendly personality made a difference, as this will resonate well with the interviewers.
✨Demonstrate Leadership Potential
As a keyholder, you'll need to supervise team members and assign tasks. Prepare to discuss any past experiences where you've taken charge or led a team, even if it was in a small way. Highlight your reliability and accountability, as these traits are crucial for the role.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview that may involve handling deliveries or managing busy periods in the store. Think about how you would approach these scenarios and be prepared to explain your thought process. Showing that you're proactive and can think on your feet will impress the interviewers.
