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For Companies At a Glance
- Tasks: Lead a team, deliver outstanding customer service, and manage store operations.
- Company: Join Toolstation, one of Britain's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, bonuses, and career development opportunities.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Access to training programmes and a supportive culture for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.
Delivering an outstanding customer proposition. This isn’t your average retail role. It’s much more than an average Store Manager job. Of course, you’ll manage the Branch, but you’ll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it.
Day-to-day
- Delivering great service. Ensuring your team provide a great customer experience, delivering sales through service.
- Mucking in. Helping the team get the job done. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
- Inspiring. Encouraging a positive mindset, building a culture of feedback, praise and recognition.
- Asking questions and building relationships. Making sure your team get the development they need, supporting future business growth and succession. Making sure your customers leave the branch with everything that they need for the job.
- Leading. From the front, coaching, motivating and engaging your team creating a great place to work where engagement is key.
- Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.
What you’ll bring
- Knowledge. Be proud of your track record in developing high performing and engaged retail teams.
- Hard work and passion. Be dedicated to leading a team to deliver sales through superb customer service and amazing results.
- A love of teamwork. Be happy to muck in and get your hands dirty, and passionate about developing future leaders.
- Customer Focus. Ensure the customer remains at the heart of everything you do.
- Resilience. Have relentless determination to achieve results whatever the challenges, coaching your team to deliver.
- Flexibility. Be there when your team need you, understand priorities and plan effectively.
- Yourself. Bring your whole self to work and let your true personality shine through.
What you’ll get
You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
Store Manager in London employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Toolstation's values and culture. This will help you connect your experience with what they’re all about, showing them you’re not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership style and customer service skills can shine in the Store Manager role.
✨Tip Number 3
Show your passion for teamwork! During your interview, share examples of how you've motivated teams in the past. Highlighting your ability to inspire others will resonate well with Toolstation’s focus on developing future leaders.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics and growth opportunities at Toolstation. This shows you’re genuinely interested in being part of their journey, not just landing a job.
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about leading a team and delivering great experiences for our customers.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Store Manager role. Highlight your track record in developing teams and delivering results, as this is what we’re really interested in. Don’t forget to mention any relevant achievements!
Be Yourself: We love authenticity! Let your personality come through in your application. Share your unique approach to leadership and teamwork, and how you can contribute to creating a fun and engaging work environment at Toolstation.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Toolstation
✨Know the Company Inside Out
Before your interview, make sure you research Toolstation thoroughly. Understand their values, mission, and what sets them apart in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've motivated teams in the past, handled challenges, and created a positive work environment. This will demonstrate that you can inspire others and drive results.
✨Emphasise Customer Focus
Since delivering outstanding customer service is key, think of instances where you've gone above and beyond for customers. Be ready to explain how you ensure customer satisfaction and how you plan to maintain this focus in your role at Toolstation.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to 'muck in'. Think about how you would handle stock management, team dynamics, or a busy day in-store. Practising these scenarios will help you feel more confident during the interview.
