At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and manage store operations.
- Company: Join Toolstation, a forward-thinking retail company focused on growth and development.
- Benefits: Enjoy 22 days of holiday, competitive pay, and opportunities for personal growth.
- Other info: Be part of a fun, engaging work environment with great career progression.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in retail management and a passion for team leadership.
The predicted salary is between 25000 - 30000 £ per year.
At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you’ll grow with our business and become one of our leaders of tomorrow.
Delivering an outstanding customer proposition. This isn’t your average retail role. It’s much more than an average Store Manager job. Of course, you’ll manage the branch, but you’ll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it.
Day‑to‑Day Responsibilities
- Delivering great service: Ensuring your team provides a great customer experience and delivers sales through service.
- Mucking in: Helping the team get the job done – checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
- Inspiring: Encouraging a positive mindset, building a culture of feedback, praise and recognition.
- Asking questions and building relationships: Making sure your team get the development they need, supporting future business growth and succession, and ensuring customers leave with everything they need.
- Leading: Coaching, motivating and engaging your team from the front, creating a great place to work where engagement is key.
- Building a fun working environment: Maintaining product availability and high branch standards, while ensuring the branch is a place everyone loves to work and visit.
- Knowledge: Be proud of your track record in developing high‑performing, engaged retail teams.
- Hard work and passion: Be dedicated to leading a team to deliver sales through superb customer service and amazing results.
- A love of teamwork: Be happy to muck in, get your hands dirty and be passionate about developing future leaders.
- Customer focus: Ensure the customer remains at the heart of everything you do.
- Resilience: Have relentless determination to achieve results, coaching your team to deliver despite challenges.
- Flexibility: Be there when your team needs you, understand priorities and plan effectively.
- Yourself: Bring your whole self to work and let your true personality shine through.
Benefits: 22 days’ holidays +
Store Manager in Kingston upon Thames employer: Toolstation
At Toolstation, we pride ourselves on being an exceptional employer that values the growth and development of our employees. As a Store Manager in Kingston upon Thames, you will enjoy a vibrant work culture that encourages teamwork, recognition, and personal development, all while delivering outstanding customer service. With competitive benefits, including 22 days of holiday, and a commitment to fostering future leaders, Toolstation is the perfect place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Kingston upon Thames
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Toolstation, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Toolstation!
We think you need these skills to ace Store Manager in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Toolstation, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Toolstation and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Toolstation that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Toolstation
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
