At a Glance
- Tasks: Lead the store, assist customers, manage deliveries, and maintain high store standards.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and career development opportunities.
- Other info: Great opportunities for career growth within Toolstation and the wider Travis Perkins Group.
- Why this job: Be the friendly face of Toolstation and make a real impact on customer experiences.
- Qualifications: Experience in retail or supervisory roles is a plus, but a positive attitude is key.
The predicted salary is between 12000 - 16000 £ per year.
This job is for a Senior Store Assistant (keyholder) in Byfleet, 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we are focused on helping you grow with us. Many of our managers started on the shop floor and now run their own stores or oversee operations. If you are after a fast-paced role with an employee-focused retailer that is passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job! You will be the friendly face of Toolstation, helping customers find what they need, but you will also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you will fit right in.
This position has accountability for supporting colleagues to deliver a great customer experience, so whilst retail experience is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you are chatting with customers or staying efficient during busy times, you will always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be Proactive: You will be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You will be trusted to open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you will bring:
- A friendly personality: You will help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You have taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you will get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Financial education, support, and recognition awards
- Health and wellbeing support at your fingertips with Aviva Digicare + Discounts at over 1,000 retailers
About Toolstation: We are one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Keyholder & Store Lead (20h/wk) – Customer Champion employer: Toolstation
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. With a supportive work culture, comprehensive training programmes, and opportunities for career advancement within the wider Travis Perkins Group, you can build a rewarding career while enjoying benefits like 22 days holiday, a company pension scheme, and discounts across our brands. Join us in Byfleet, where your hard work and positive attitude will be recognised and rewarded in a fast-paced, customer-centric environment.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder & Store Lead (20h/wk) – Customer Champion
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Keyholder & Store Lead. Remember, it’s all about showcasing your friendly personality and reliability!
✨Tip Number 3
Dress the part! Even though it’s a retail job, looking smart and presentable can make a great first impression. It shows that you care about the opportunity and are ready to represent Toolstation well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your commitment to customer service!
We think you need these skills to ace Keyholder & Store Lead (20h/wk) – Customer Champion
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your responses.
Highlight Relevant Experience:Even if you haven't worked in retail before, think about any experience where you've taken charge or helped others. We love seeing how you've been proactive in past roles, so make sure to mention that!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Keyholder & Store Lead role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Toolstation
✨Know the Role Inside Out
Before your interview, make sure you understand the Keyholder & Store Lead position thoroughly. Familiarise yourself with the responsibilities like managing deliveries, supervising team members, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about being a Customer Champion, be ready to share examples of how you've provided outstanding service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to creating a great experience for Toolstation's customers.
✨Demonstrate Your Team Spirit
As a keyholder, you'll need to support and lead your colleagues. Be prepared to discuss your previous experiences in teamwork or supervisory roles. Highlight how you’ve motivated others and contributed to a positive work environment, as this aligns perfectly with Toolstation's values.
✨Be Ready to Roll Up Your Sleeves
This job isn't just about standing at the till; it's hands-on! Be prepared to talk about your willingness to get involved with deliveries, stocking shelves, and keeping the store tidy. Showing that you're ready to dive into all aspects of the job will impress your interviewers and show that you’re a proactive candidate.
