At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and health support.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be the friendly face of Toolstation and grow your career with us.
- Qualifications: Experience as a keyholder or supervisor is preferred.
The predicted salary is between 24000 - 30000 € per year.
Senior Store Assistant (keyholder) in Hereford Holmer Road. 25 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started on the shop floor and now run their own stores or oversee operations. If you want a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you.
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, and you’ll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This position has accountability for supporting colleagues to deliver a great customer experience, so while retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
- Be proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.
What you’ll bring:
- A friendly personality: you’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: be there when we need you.
- Flexibility, commitment, and support for your customers and team are key.
- Accountability: you’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life insurance
- Bonus scheme and cycle‑to‑work programme
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva DigiCare
- Financial education, support, and recognition awards
- Discounts at more than 1,000 retailers
About Toolstation: We’re one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Hereford employer: Toolstation
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. With a strong emphasis on promoting from within, many of our managers have risen through the ranks starting as store assistants. Located in Hereford, our fast-paced work environment offers competitive benefits, including a generous holiday allowance, health support, and discounts across our group, making it an excellent place for those looking to build a rewarding career while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Hereford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can demonstrate your ability to provide outstanding service. Role-play common customer scenarios with a friend to get comfortable with handling different situations.
✨Tip Number 3
Show off your flexibility! Be ready to discuss times when you've adapted to changes or taken on extra responsibilities. Toolstation values reliability and commitment, so share examples that highlight your willingness to step up when needed.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application goes straight to the right people. Plus, it shows you're keen on joining Toolstation. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Senior Store Assistant - Keyholder in Hereford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your responses.
Highlight Relevant Experience:Even if you haven't worked in retail before, think about any experience where you've been responsible for a team or handled keyholder duties. We love seeing how your past roles can translate into this position!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure you answer the questions directly and avoid unnecessary fluff. This helps us see your qualifications quickly!
Apply Through Our Website:Make sure to apply through our website at www.toolstationjobs.com. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple!
How to prepare for a job interview at Toolstation
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Senior Store Assistant (Keyholder) at Toolstation entails. Familiarise yourself with the responsibilities like managing deliveries, stocking shelves, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to discuss your experience in providing great service. Think of examples where you've gone above and beyond for customers or helped a team member. Highlighting your friendly personality and ability to create a positive atmosphere will resonate well with the interviewers.
✨Demonstrate Reliability and Flexibility
Toolstation values reliability and flexibility, so be ready to share instances where you've shown these traits. Talk about times when you stepped up in previous roles or adapted to changing circumstances. This will reassure them that you can handle the keyholder responsibilities and support your team effectively.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, opportunities for growth within the company, or how they measure success in this role. This shows that you're not just interested in the job but also in how you can contribute to Toolstation's success.
