At a Glance
- Tasks: Assist customers, manage stock, and supervise team members for a great shopping experience.
- Company: Join a leading retail company with a focus on teamwork and customer service.
- Benefits: Enjoy 22 days holiday, discounts, and health support.
- Other info: Flexible hours and opportunities for growth in a supportive workplace.
- Why this job: Be a key player in a dynamic store environment and make a real impact.
- Qualifications: Experience as a keyholder or supervisor is preferred but not essential.
The predicted salary is between 22000 - 26000 € per year.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
Responsibilities
- Present a friendly, approachable face to customers, helping them find products and advice.
- Handle deliveries, unpack stock, keep the store clean and prepare order packs.
- Participate in warehouse tasks and stock shelves, maintaining high store standards.
- Support and supervise colleagues to deliver a great customer experience (must have experience as a keyholder or supervising team members).
- Open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.
- Sell Toolstation Club and Trade Account benefits, and sign customers up for these programmes.
- Show genuine interest in customers’ projects, ask the right questions to match solutions.
- Maintain positive attitude, proactive approach, reliability, flexibility, and accountability.
Qualifications and Attributes
- Previous experience as a keyholder or team supervisor preferred, though not essential.
- Strong customer service orientation and ability to work independently and as part of a team.
- Positive attitude, energy, enthusiasm, and the capacity to work hard in a fast‑paced environment.
- Reliability, flexibility, and willingness to step up when needed.
Benefits
- 22 days holiday plus bank holidays.
- Company pension scheme and life assurance.
- Bonus scheme and cycle to work program.
- Save and buy as you earn options.
- 20% discount across all Travis Perkins companies.
- Health and wellbeing support via Aviva Digicare.
- Financial education, support, and recognition awards.
- Discounts at over 1,000 retailers.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Gillingham employer: Toolstation
At Toolstation, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service. Our Gillingham store provides a dynamic environment where employees can grow through training and development opportunities, while enjoying benefits such as 22 days of holiday, a company pension scheme, and discounts across our extensive retail network. Join us to be part of a team that is dedicated to delivering exceptional service and fostering a positive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Gillingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership potential! As a keyholder, you'll be supervising others. Think about times when you've led a team or taken charge of a situation, and be prepared to discuss how you can bring that energy to the store.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even find more opportunities that suit you!
We think you need these skills to ace Senior Store Assistant - Keyholder in Gillingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Senior Store Assistant position. Highlight your relevant experience, especially any keyholder or supervisory roles, and how they relate to the responsibilities listed in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences. Remember, we appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Toolstation
✨Know the Store Inside Out
Before your interview, take some time to familiarise yourself with the store's layout and product offerings. This will not only help you answer questions more confidently but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your strong customer service orientation.
✨Highlight Your Supervisory Experience
If you have experience as a keyholder or supervising team members, be ready to discuss specific instances where you successfully managed a team or handled responsibilities like opening and closing the store. This will show that you're capable of stepping up when needed.
✨Emphasise Your Flexibility and Reliability
Given the store's hours, it's important to convey your willingness to work early starts and late finishes. Share examples of how you've been flexible in previous roles and how you can be relied upon to maintain high store standards.
