At a Glance
- Tasks: Lead and inspire a team to drive sales and enhance customer experience across 300 stores.
- Company: Join Toolstation, one of Britain's fastest-growing retailers backed by Travis Perkins plc.
- Benefits: Secure retail opportunities with clear career progression and a supportive team culture.
- Other info: Foster an inclusive environment valuing diverse ideas for the best solutions.
- Why this job: Be a change-maker in a rapidly growing business and influence its strategic direction.
- Qualifications: Proven commercial leadership and exceptional communication skills required.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Toolstation is one of Britain\'s fastest-growing multi-channel retailers of tools, accessories, and building supplies. Backed by Travis Perkins plc, we maintain an entrepreneurial spirit, driving rapid growth towards becoming a £billion business. We are a customer-first retailer, transforming our business and culture to deliver a convenient and compelling proposition to both trade and DIY customers across our 590 branches, with continued ambitious expansion plans.
This is a highly influential, high-visibility leadership opportunity and a key member of our Executive Leadership Team. You will be instrumental in transforming our business and culture, overseeing c300 stores and a number of Regional Managers across the Division.
We\'re looking for an exceptional retail leader and a proven people mentor, someone who can empower and support their team to achieve outstanding results. You will pioneer a customer and colleague-first sales culture, elevating our teams into high-performing sales professionals who deliver exceptional service. This role also plays a pivotal part in our operational transformation, shaping the future of our store estate and format - requiring robust project management skills and the ability to lead significant change initiatives. This is a unique chance to lead sales in high-turnover stores, boost income through continuous innovation, and influence our strategic direction.
Day to Day (Responsibilities)
- Lead from the front: Inspire and embody our core values (We Care, Better Together, We give our Best to be the Best), fostering a culture of excellence and accountability.
- Champion safety: Uphold our industry-leading health and safety standards, ensuring every colleague returns home safe and well at the end of their shift, and driving our HSE goals.
- Drive continuous performance improvement: Empower stores to cultivate customer relationships, innovate propositions, and optimise processes for enhanced profitability and minimised costs.
- Inspire customer-centricity: Ensure every decision prioritises the customer, motivating store teams to listen to needs, understand local markets, support communities, and deliver an exceptional Toolstation experience.
- Achieve operational excellence: Encourage clear reporting, collaborate seamlessly with store, regional, head office, and field teams, and stay updated on innovations to inspire stores to exceed sales targets.
- Demonstrate commercial acumen: Continuously build knowledge of market trends, monitor competitors, and rigorously track store performance to drive continuous improvement and address issues swiftly.
What you\'ll bring
- Proven commercial leadership: A strong track record of improving performance and driving profit in a target-driven, multi-site operational role (minimum 5 years), using commercial acumen to benefit customers and effectively influence remote teams. Demonstrated success in exceeding sales targets, optimising P&L, or scaling multi-site operations.
- Brilliant communication: A motivational communicator and attentive listener, who inspires customers, stakeholders, and store teams to share your vision and achieve priorities, building lasting relationships.
- Strategic thinking: A visionary capable of identifying and driving strategic change, using an analytical approach to develop plans that deliver competitive advantage. Experience in market analysis, business model innovation, or leading strategic projects.
- Customer champion: Act as the customer\'s advocate, gaining their trust, deeply understanding their needs, and effectively using their feedback to shape winning strategies.
- Exceptional relationship building: Understand the importance of building strategic relationships internally and externally to influence change, leverage business opportunities, and meet team and customer needs.
- Resilient leadership: Stay positive under pressure, adapting effectively to changing priorities. As a coach and mentor, inspire trust and confidently guide teams through challenges.
- Effective action: Be an active decision-maker, translating complex strategies into meaningful, commercially smart plans to maximise opportunities.
What you\'ll get
Why Join Toolstation?
Joining Toolstation means becoming part of a business built around people. You\'ll find opportunities to be yourself, bring your personality and potential to work, and enjoy secure retail opportunities with clear career progression. As a key role within our Executive Leadership Team, this position offers the opportunity to be a change-maker, significantly influence a rapidly growing business, and develop your potential as part of the wider Travis Perkins plc, employing over 20,000 people. We foster an inclusive team ethic, valuing diverse ideas and perspectives for the best solutions.
Interested? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
Divisional Retail Director in Bridgwater employer: Toolstation
Toolstation is an exceptional employer that prioritises its people, offering a dynamic work culture where individuality and potential are celebrated. With clear career progression opportunities and the chance to be a pivotal change-maker within a rapidly growing business, employees are empowered to thrive in a supportive environment that values diverse perspectives. Located across 590 branches, Toolstation fosters a customer-first ethos while ensuring a commitment to safety and operational excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Divisional Retail Director in Bridgwater
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've inspired teams or driven performance improvements. They want to see that you can lead from the front and make a real impact.
✨Tip Number 3
Be customer-centric in your conversations. Talk about how you've championed customer needs in previous roles. This will resonate well with companies like Toolstation that prioritise customer experience and want leaders who can drive that culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team and being part of the exciting journey at Toolstation.
We think you need these skills to ace Divisional Retail Director in Bridgwater
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with ours and how you can embody our core principles. Make it personal and relatable!
Tailor Your Experience:Don’t just list your past jobs; connect your experience to what we’re looking for. Highlight specific achievements that demonstrate your commercial leadership and ability to drive performance in a multi-site environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Make sure to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Toolstation
✨Know Your Numbers
As a Divisional Retail Director, you'll need to demonstrate your commercial acumen. Brush up on key performance metrics and be ready to discuss how you've improved sales and profitability in previous roles. Use specific examples to show your impact.
✨Showcase Your Leadership Style
This role is all about inspiring teams and driving change. Be prepared to share your leadership philosophy and how you've successfully mentored others. Highlight instances where you've fostered a culture of excellence and accountability.
✨Customer-Centric Mindset
Toolstation prioritises customer experience, so come armed with examples of how you've championed customer needs in past roles. Discuss how you’ve used customer feedback to shape strategies and improve service delivery.
✨Strategic Vision
You'll need to think strategically about the future of the store estate. Prepare to discuss your experience with market analysis and how you've led strategic projects. Show that you can identify opportunities for innovation and growth.
