At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: 22 days holiday, pension scheme, discounts, and career development opportunities.
- Other info: Great opportunities for career growth within a supportive team environment.
- Why this job: Be the friendly face of Toolstation and make a real impact on customer experiences.
- Qualifications: Experience as a keyholder or supervisor is preferred, but a positive attitude is key.
The predicted salary is between 24000 - 30000 € per year.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you’re after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you will also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so while retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: whether you’re chatting with customers or staying efficient during busy times, you will always offer a great experience.
- Ask the right questions: show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
- Be proactive: you will be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: you will be trusted to open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.
What you’ll bring:
- Friendly personality: help maintain high store standards and create a workplace everyone enjoys.
- Reliability: be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: you have taken charge in a previous role and are happy to step up when needed.
- Your best self: bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation: We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Crewe employer: Toolstation
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. With a supportive work culture, comprehensive training programmes, and opportunities for career advancement within the Travis Perkins Group, you’ll find a rewarding environment where your hard work is recognised and appreciated. Enjoy competitive benefits, including generous holiday allowances, discounts, and health support, all while being part of a dynamic team in Crewe dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Crewe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can provide outstanding service. Role-play scenarios where you help customers find what they need or handle busy times efficiently. It’ll make you feel more confident when it counts!
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to different situations in past roles. Whether it's managing early starts or late finishes, demonstrating your reliability and commitment will make you stand out as a keyholder candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining Toolstation and ready to roll up your sleeves for the job!
We think you need these skills to ace Senior Store Assistant - Keyholder in Crewe
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring energy and enthusiasm to the role.
Highlight Relevant Experience:Even if you haven’t worked in retail before, think about any experience where you’ve been a keyholder or supervised a team. Share those stories in your application to show us you’re ready to step up!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your skills and experiences that align with what we’re looking for in a Senior Store Assistant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Toolstation
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Senior Store Assistant (Keyholder) at Toolstation entails. Familiarise yourself with the responsibilities like managing deliveries, stocking shelves, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves interacting with customers and supporting your team, be ready to share examples of how you've provided great customer service in the past. Think about times when you went above and beyond to help someone or how you’ve contributed to a positive team environment. This will highlight your friendly personality and reliability.
✨Demonstrate Your Flexibility
Toolstation values flexibility, so be prepared to discuss how you can manage early starts and late finishes. Share any previous experiences where you adapted to changing schedules or took on additional responsibilities. This shows that you're committed and ready to roll up your sleeves when needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available, the store's culture, or how success is measured in the role. This not only shows your interest but also helps you determine if Toolstation is the right fit for you.
