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- Tasks: Be the friendly face of Toolstation, helping customers and managing deliveries.
- Company: Join one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and a supportive work environment.
- Why this job: Kickstart your career with growth opportunities and hands-on experience.
- Qualifications: Experience as a key holder or supervisor is preferred.
- Other info: Flexible hours and a fun team atmosphere await you!
The predicted salary is between 12 - 16 £ per hour.
Senior Store Assistant (keyholder) in New Malden, 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we are focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you are after a fast-paced role with an employee-focused retailer that is passionate about making customers happy, this could be the perfect fit for you.
This is more than just a store job! You will be the friendly face of Toolstation, helping customers find what they need, but you will also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you will fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
What you will do:
- Get stuck in: be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service: whether you are chatting with customers or staying efficient during busy times, you will always offer a great experience.
- Ask the right questions: show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be proactive: you will be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: you will be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you will bring:
- A friendly personality: you will help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: be there when we need you.
- Flexibility, commitment, and support for your customers and team are key.
- Accountability: you have taken charge in a previous role and are happy to step up when needed.
- Your best self: bring your energy, enthusiasm, and let your personality shine.
Benefits:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Financial education, support, and recognition awards
- Health and wellbeing support at your fingertips with Aviva Digicare + Discounts at over 1,000 retailers
About Toolstation:
We are one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Store Assistant (keyholder) in City of London employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (keyholder) in City of London
✨Tip Number 1
Get to know the store! Before your interview, pop into Toolstation and check out the layout, products, and vibe. This will help you chat confidently about how you can contribute to the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or handle a busy period. Being able to demonstrate your ability to provide outstanding service will set you apart from other candidates.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to different situations in past roles. Highlighting your reliability and willingness to step up when needed will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join our team at Toolstation. Don’t miss out on this opportunity!
We think you need these skills to ace Store Assistant (keyholder) in City of London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about creating a great workplace vibe!
Tailor Your Application: Make sure to tailor your application to the Store Assistant role. Highlight any relevant experience, especially if you've been a keyholder or supervised a team before. We love seeing how your past roles can help you thrive with us at Toolstation!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handled difficult situations or turned a negative experience into a positive one.
✨Demonstrate Flexibility and Reliability
Given the early starts and late finishes, it’s important to convey your flexibility. Share instances where you’ve adapted to changing schedules or taken on extra responsibilities. This will reassure them that you’re committed and dependable.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as opportunities for growth or how they support their employees. This shows you’re serious about your future with Toolstation.
