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For Companies At a Glance
- Tasks: Build and manage relationships with B2B accounts while driving customer-centric improvements.
- Company: Join Toolstation, a leading supplier in the trade industry focused on customer satisfaction.
- Benefits: Enjoy a hybrid work model, company car, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values relationship building and strategic thinking.
- Qualifications: Proven B2B sales experience and strong interpersonal skills are essential.
- Other info: Travel is required within the Yorkshire area; full driving license needed.
The predicted salary is between 36000 - 60000 £ per year.
You don’t need to be a bricklayer. Just able to build relationships.
What you’ll do
Trade Business to Business accounts are a really important and valuable part of our business here at Toolstation. You’ll be the key point of contact for National accounts which means being responsible for 60 ongoing mid value Business to Business accounts on a daily and weekly basis. Building their spend level in line with set KPIs, you’ll work closely with the Regional Managers and Store Managers in your geographical region to identify and engage with new and potential Business to Business customers in line with set expectations. This role will oversee all aspects of the customer journey and their touch points; both instore and online and support with any trade credit related inquiries.
The role will be hybrid / field based, so travel is essential and you will need to hold a full driving licence.
Company Car will be provided, as you will cover the Yorkshire area.
Day-to-day
Delivering customer centric improvement – You’ll have a responsibility to investigate and review our colleague and customer process to identify issues and drive the solutions to ensure that the user experience is best in class.
Problem Solving – You’ll quickly identify and react to longer term problems, looking at the root cause & working quickly to ensure that we mitigate the potential impact to our customers.
Interpersonal Skills – Building great relationships is key to this role, working with colleagues across the business, you’ll create constructive, efficient and logical plans, to best impact the customer experience.
Strategic Thinking & Awareness – You’ll keep an eye on Commercial opportunities, reviewing the market to understand how we can capitalise on any developments.
What you’ll bring
B2B sales experience – You’ll have already proven yourself in a B2B field sales role and can demonstrate success at farming and developing accounts as well as new business hunting.
Commerciality – Makes timely, winning decisions to generate value. Holds a winning mentality. Controls local resources. Is accountable for results of a small team or operation. Has a drive to succeed making decisions within a framework and problem solving on behalf of the customers. Understands what makes us successful and the commercial impacts of their decisions. Stays up-to-date on daily happenings, developments and challenges in the business.
Relationship building – Proactive in identifying and developing strategically important relationships. Works to communicate key business benefits to customers with different spend and engagement levels.
Change Agility – Thrives in rapidly changing situations and deals well with ambiguity – problem solving at pace. Welcoming, embracing and landing change for the benefit of the customers and colleagues. Ensures we are fit for today and the future, continuously transforming, adapting and changing. Adapts and changes in line with business needs. Comfortable and confident making decisions.
Problem Solving – Quickly identifies longer term problems on the horizon. Is able to determine the route cause and mitigate potential impact to customers.
Yourself – Bring your whole self to work and let your true personality shine through.
What you’ll get
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Business Development Manager employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Manager
✨Tip Number 1
Focus on showcasing your B2B sales experience during networking opportunities. Attend industry events or local business meetups in the Yorkshire area to connect with potential clients and colleagues who can provide insights into the market.
✨Tip Number 2
Research Toolstation's current B2B strategies and customer engagement practices. Understanding their approach will help you tailor your conversations and demonstrate how you can contribute to enhancing their customer journey.
✨Tip Number 3
Develop your problem-solving skills by engaging in role-playing scenarios with peers. This will prepare you for real-life situations where you need to quickly identify issues and propose effective solutions.
✨Tip Number 4
Highlight your relationship-building skills by sharing specific examples of how you've successfully developed accounts in previous roles. Be ready to discuss your strategies for maintaining and growing these relationships.
We think you need these skills to ace Business Development Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Business Development Manager position. Tailor your application to highlight your B2B sales experience and relationship-building skills.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous B2B field sales roles. Provide specific examples of how you've successfully developed accounts and built relationships with clients.
Showcase Problem-Solving Skills: Demonstrate your ability to identify and solve problems quickly. Include examples in your application that showcase your strategic thinking and how you've improved customer experiences in past roles.
Personalize Your Application: Let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the role and the company. Make it clear why you are a great fit for Toolstation.
How to prepare for a job interview at Toolstation
✨Showcase Your Relationship-Building Skills
Since this role emphasizes building relationships, be prepared to share specific examples of how you've successfully developed and maintained B2B accounts in the past. Highlight your interpersonal skills and how they contributed to customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you identified problems and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how your actions positively impacted the customer experience.
✨Understand the Market and Commercial Opportunities
Research the current market trends relevant to Toolstation and be ready to discuss how you can leverage these insights to drive business growth. Show that you are proactive in identifying commercial opportunities and have a strategic mindset.
✨Embrace Change and Adaptability
This role requires agility in changing environments. Be prepared to share examples of how you've successfully navigated change in previous roles. Emphasize your ability to adapt quickly and make decisions that benefit both customers and the business.
