At a Glance
- Tasks: Be the friendly face of Toolstation, assisting customers and managing store operations.
- Company: Join Toolstation, a fast-growing UK retailer under Travis Perkins, offering diverse career opportunities.
- Benefits: Enjoy career growth, training, holiday allowance, pension, bonuses, discounts, and health support.
- Other info: Flexibility for early starts and late finishes is needed; this is a part-time position.
- Why this job: This role offers teamwork, customer interaction, and a chance to develop your skills in a dynamic environment.
- Qualifications: A positive attitude is essential; previous keyholder or supervisory experience is a plus but not required.
The predicted salary is between 24000 - 36000 £ per year.
Senior Store Assistant - Keyholder Toolstation Avonmouth, GB
What you'll do
Senior Store Assistant (keyholder) in Avonmouth 20 hours per week We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Key responsibilities
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you'll bring
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: you’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you'll get
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
Why Join Us?
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Senior Store Assistant - Keyholder in Bristol employer: Toolstation
Toolstation is an excellent employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. Employees benefit from a competitive salary, contributory pension, and exclusive discounts, alongside ample opportunities for professional growth and development in a thriving retail environment. With a hybrid working model, Toolstation supports a healthy work-life balance, making it an attractive place for those looking to make a meaningful impact in customer propositions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Bristol
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding their range will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the company. Whether it's through networking or during the interview process, highlight your ability to engage positively with customers and resolve issues.
✨Tip Number 3
Be prepared to discuss your experience with teamwork and leadership. Since the role involves supervising team members, sharing examples of how you've successfully led a team or collaborated with others can set you apart.
✨Tip Number 4
Demonstrate your flexibility and reliability. Given the varied hours and responsibilities of the role, emphasising your willingness to adapt and your track record of being dependable can make a strong impression.
We think you need these skills to ace Senior Store Assistant - Keyholder in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any previous roles as a keyholder or supervisor. Emphasise your customer service skills and any specific achievements that demonstrate your reliability and enthusiasm.
Craft a Strong Cover Letter:Write a cover letter that showcases your personality and explains why you are a great fit for the Senior Store Assistant role. Mention your proactive approach to sales and teamwork, and how you can contribute to Toolstation's success.
Highlight Flexibility:In your application, mention your availability for early starts and late finishes. This shows that you understand the demands of the role and are willing to adapt to the store's needs.
Show Enthusiasm:Throughout your application, convey your enthusiasm for the position and the company. Use positive language and express your eagerness to support both customers and team members in a fast-paced retail environment.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the face of the store. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Leadership Qualities
Since this role involves supervising team members, it's important to showcase your leadership skills. Discuss any previous experience where you led a team or took on additional responsibilities, even if it wasn't in a formal supervisory role.
✨Emphasise Flexibility and Reliability
The job requires flexibility with hours, so be ready to discuss your availability and willingness to adapt to different shifts. Mention any past experiences where you successfully managed varying schedules or unexpected changes.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position and the company. Ask about team dynamics, training opportunities, or what a typical day looks like for a Senior Store Assistant at Toolstation.
