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For Companies At a Glance
- Tasks: Deliver exceptional customer service and build relationships with customers over calls and webchat.
- Company: Join Toolstation, a fast-growing retailer backed by Travis Perkins.
- Benefits: Enjoy 22 days holiday, discounts, bonuses, and career development opportunities.
- Why this job: Be the voice of Toolstation and make a real difference in customer experiences.
- Qualifications: No call centre experience needed; just bring your passion for great service.
- Other info: Flexible working options after training and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Position Details
- 2 Permanent 40 hour positions
- 1 40 hour Fixed Term Contract 12 months
Contact Centre Hours
Our Contact Centre is open Mon- Fri 9am - 5pm. You will be based in the office for the first 6 months of employment whilst we support you to learn our systems and ways of working. After that you will have the opportunity to work remotely up to 4 days a week with 1 or 2 days based in the office.
Interview Process
If you’re successful at application stage we’ll invite you to a 15 minute phone interview, the next step after that will be a face to face interview process.
You’ll be the voice of Toolstation, making a fantastic first impression and going above and beyond to make our customers happy. This isn’t your average call centre role, there’s no script to follow, so it’s more about asking the right questions and finding answers quickly and efficiently. And if they’re not happy, it’ll be up to you to get things back on track! But if you take real pride in what you do, our customers will notice and love us all the more for it.
Day-to-day
- Delivering great service.
- Providing a great customer experience with a smile on your face (or voice!) - no matter how busy you are.
- You will be answering inbound calls promptly and professionally as well as responding to customers via webchat.
- Asking questions and building relationships.
- Reading conversations quickly and effectively - making sure our customers leave the call happy and with everything that they need for the job, meaning you will provide accurate information and the right guidance.
- Being resilient.
- Effectively handling call after call - from general enquiries to customer complaints, you need to be ready to deal with it all.
- Collaboration.
- You will work with other team members and departments to ensure we achieve our customer first goals.
- Hard work and passion.
- You don’t need call centre experience. Just be focused on delivering great service and we’ll teach you the rest.
- Problem solving skills.
- We need you to read conversations quickly and manage them effectively using a good judgment approach, the ability to solve problems, good time management and organisational skills.
- A positive, friendly and flexible attitude.
- Make sure that our customers have a great experience whilst communicating with us.
- Good computer proficiency.
- You will need to be familiar with using computer programmes and systems as you will be working on different mediums in this role.
- Yourself.
- Bring your whole self to work and let your true personality shine through. You be you, it makes us us.
Benefits
Joining our team means joining a business built around people: our customers and our colleagues. You will find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you will also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want - up the ladder or across the business. And because we want to do our best for you, you will be supported all the way with training, development and benefits that are some of the best in retail.
So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Toolstation Story
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. And with plans to open many more branches this year, we always have opportunities for great customer service professionals who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Customer Service Representatives in Bridgwater employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representatives in Bridgwater
✨Tip Number 1
Get ready for that phone interview! It’s your chance to make a great first impression, so be sure to have a friendly tone and show your enthusiasm for the role. Practice answering common questions and think about how you can highlight your problem-solving skills.
✨Tip Number 2
When it comes to the face-to-face interview, don’t just focus on what you say—focus on how you say it! Bring your personality to the table and let your passion for customer service shine through. Remember, they want to see the real you!
✨Tip Number 3
Show off your teamwork skills! Be prepared to discuss how you’ve collaborated with others in the past. Toolstation values collaboration, so share examples of how you’ve worked with colleagues to achieve a common goal.
✨Tip Number 4
Finally, don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great opportunity to reiterate your excitement about joining the Toolstation team!
We think you need these skills to ace Customer Service Representatives in Bridgwater
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant skills and experiences. We love seeing how you can bring value to our team, so connect your background to what we’re looking for!
Keep It Professional Yet Friendly: While we want to see your personality, remember to keep your tone professional. A friendly approach in your writing will resonate well with us, as we value great customer service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Toolstation
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, mission, and what makes them stand out in the retail industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This role requires strong communication skills, so demonstrating your ability to listen and respond thoughtfully will set you apart. Don’t hesitate to ask for clarification if you need it!
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples of how you've handled difficult situations or resolved customer complaints in the past. Even if you don’t have call centre experience, think of times when you’ve had to think on your feet and come up with solutions quickly.
✨Bring Your Personality
Toolstation values authenticity, so let your true self shine through during the interview. Share your passion for customer service and how you can contribute to creating a positive experience for customers. A friendly attitude can go a long way!