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For Companies At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and manage store operations.
- Company: Join Toolstation, a forward-thinking retail company focused on growth and development.
- Benefits: Enjoy 22 days holiday, discounts, bonuses, and access to training programmes.
- Other info: Great career progression opportunities within the Travis Perkins Group.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Experience in retail management and a passion for teamwork and customer focus.
The predicted salary is between 30000 - 40000 £ per year.
What you’ll do:
Store Manager in Cramlington, 40 hours per week. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.
- Delivering an outstanding customer proposition.
- This isn’t your average retail role. It’s much more than an average Store Manager job. Of course, you’ll manage the Branch, but you’ll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves.
- Day-to-day:
- Delivering great service. Ensuring your team provide a great customer experience, delivering sales through service.
- Mucking in. Helping the team get the job done. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
- Inspiring. Encouraging a positive mindset, building a culture of feedback, praise and recognition.
- Leading. From the front, coaching, motivating and engaging your team creating a great place to work where engagement is key.
What you’ll bring:
- Knowledge. Be proud of your track record in developing high performing and engaged retail teams.
- Hard work and passion. Be dedicated to leading a team to deliver sales through superb customer service and amazing results.
- A love of teamwork. Be happy to muck in and get your hands dirty, and passionate about developing future leaders.
- Customer Focus. Ensure the customer remains at the heart of everything you do.
- Resilience. Have relentless determination to achieve results whatever the challenges, coaching your team to deliver.
- Flexibility. Be there when your team need you, understand priorities and plan effectively.
- Bring your whole self to work and let your true personality shine through.
What you’ll get:
You’ll find every opportunity to be yourself and to bring your personality and potential to work plus many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. You’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes. Plus, you'll receive some of the best benefits in retail, including 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, a bonus scheme, cycle-to-work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Store Manager in Northumberland employer: TOOLSTATION LTD
Contact Detail:
TOOLSTATION LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Northumberland
✨Tip Number 1
Get to know the company culture before your interview. Check out Toolstation's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering great service, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Show off your leadership skills during the interview. Talk about how you've motivated teams in the past and how you plan to inspire your future team at Toolstation. Remember, they’re looking for someone who can lead from the front!
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you figure out if Toolstation is the right fit for you. Ask about their training programmes or how they support career growth – it’s a win-win!
We think you need these skills to ace Store Manager in Northumberland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for retail and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about leading a team and delivering great service.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your experience in managing teams, delivering results, and any specific achievements that demonstrate your ability to inspire and motivate others. We love seeing how you’ve made a difference in previous roles!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity, so share your unique qualities and how they can contribute to our fun and engaging work environment. Remember, we want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you into the process. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TOOLSTATION LTD
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Store Manager at Toolstation entails. Familiarise yourself with the daily tasks, from managing the branch to serving customers and stocking shelves. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've successfully led a team in the past. Highlight your ability to motivate and inspire others, as well as how you’ve built a positive work culture. Toolstation values leaders who can engage their teams, so come prepared with specific stories that showcase your leadership style.
✨Emphasise Customer Focus
Since customer service is at the heart of this role, be prepared to discuss how you ensure a great customer experience. Share instances where you went above and beyond for customers or how you trained your team to do the same. This will show that you align with Toolstation's commitment to outstanding service.
✨Demonstrate Flexibility and Resilience
The retail environment can be challenging, so it's important to convey your resilience and adaptability. Discuss how you've handled difficult situations in the past and how you plan to support your team through challenges. This will reassure them that you're ready to tackle whatever comes your way.