At a Glance
- Tasks: Lead a team, deliver great customer service, and manage store operations.
- Company: Join Toolstation, one of Britain's fastest-growing retailers in tools and building supplies.
- Benefits: 30 days holiday, pension scheme, discounts, and extensive training opportunities.
- Other info: Fun working environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and grow your career in retail with us.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 35000 - 35000 £ per year.
Store Manager in Sunbury on Thames, 40 hours per week. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.
What you'll do:
- Delivering an outstanding customer proposition.
- Manage the Branch, serve customers, check deliveries, pick items from the warehouse and stock shelves.
- Deliver great service and ensure your team provides a great customer experience.
- Muck in and help the team get the job done.
- Inspire and encourage a positive mindset, building a culture of feedback, praise and recognition.
- Ensure your customers leave the branch with everything they need for the job.
- Lead from the front, coaching, motivating and engaging your team.
- Maintain great product availability and high branch standards.
What you'll bring:
- Be proud of your track record in developing high performing and engaged retail teams.
- Dedication to leading a team to deliver sales through superb customer service.
- A love of teamwork and passion for developing future leaders.
- Ensure the customer remains at the heart of everything you do.
- Relentless determination to achieve results and coach your team.
- Flexibility to understand priorities and plan effectively.
- Bring your whole self to work and let your true personality shine through.
What you’ll get:
- Opportunities to take your career in retail wherever you want.
- Support with training and development, including access to Toolstation Academy programmes.
- 30 days’ holiday (comprising 22 days plus 8 days in lieu of bank holidays).
- Company pension scheme and life assurance.
- Bonus scheme, cycle to work scheme, save and buy as you earn.
- 20% discounts across all Travis Perkins companies.
- Financial education and support, recognition awards and discounts at over 1000 other retailers.
The story:
Toolstation is one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. We have opportunities for ambitious people who want to grow with us.
Store Manager in Sunbury-on-Thames employer: Toolstation Limited
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. Located in Manchester Trafford, our store offers a dynamic work environment where you can start as a Store Assistant and potentially advance to managerial roles within the Travis Perkins Group. With comprehensive training, generous benefits including a company pension scheme, and a supportive culture that prioritises customer satisfaction, Toolstation is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Sunbury-on-Thames
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Toolstation Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Toolstation Limited!
We think you need these skills to ace Store Manager in Sunbury-on-Thames
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Toolstation Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Toolstation Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Toolstation Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Toolstation Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
