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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and keep the store organised.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: 22 days holiday, pension scheme, discounts, and career development opportunities.
- Why this job: Kickstart your career with hands-on experience and growth potential.
- Qualifications: A friendly attitude and commitment to excellent customer service.
- Other info: Flexible hours and a supportive team environment await you.
What you\’ll do
Store Assistant in Herne Bay
24 hours per week
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations.
If you\’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you\’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
No retail experience? No problem! All we ask is that you\’re committed to delivering excellent service, and we’ll teach you everything else.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you\’re chatting with customers or staying efficient during busy times, you\’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers\’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you\’ll bring
A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you\’ll get
Why Join Us?
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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Store Assistant employer: Toolstation Limited
Contact Detail:
Toolstation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can make customers feel welcome. Role-play common scenarios with friends or family to get comfortable with chatting and helping out.
✨Tip Number 3
Be ready to showcase your flexibility! Toolstation values reliability and adaptability, so be prepared to discuss how you've handled different situations in the past. Share examples of when you've gone above and beyond for a customer or your team.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to us. Plus, it shows you're serious about joining the Toolstation family. Don’t forget to highlight your enthusiasm and willingness to learn – that’s what we love to see!
We think you need these skills to ace Store Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your warm and friendly personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique.
Highlight Your Commitment: Make sure to emphasise your reliability and commitment to providing excellent customer service. We’re looking for team players who are ready to roll up their sleeves and get stuck in!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention how your skills and experiences align with what we’re looking for at Toolstation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Store Assistant does at Toolstation. Familiarise yourself with the tasks mentioned in the job description, like handling deliveries and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Personality
Toolstation values a warm and friendly personality, so let yours shine during the interview! Be enthusiastic and approachable, and don’t hesitate to share examples of how you've provided great service in the past, even if it’s not from a retail background. They want to see your energy and commitment!
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing busy periods. Think of examples from your past experiences where you demonstrated reliability and proactivity. This will show that you can think on your feet and are ready to roll up your sleeves.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture or opportunities for growth within Toolstation. This shows that you’re not just interested in the job but also in how you can develop your career with them. It’s a great way to demonstrate your long-term commitment!