At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, training opportunities, and a supportive work environment.
- Other info: Exciting opportunities for career advancement within the Travis Perkins Group.
- Why this job: Kickstart your career with growth potential and hands-on experience in a dynamic setting.
- Qualifications: Friendly, reliable, and accountable individuals ready to step up and support the team.
What you'll do
Senior Store Assistant (keyholder) in Gravesend
20 hours per week
We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you'll bring
A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you’ve taken charge in a previous role and are happy to step up when needed.
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you'll get
Why Join Us?
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
- 30 days’ holiday (comprising 22 days plus 8 days in lieu of bank holidays)
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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Senior Store Assistant - Keyholder in Gravesend employer: Toolstation Limited
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. Located in Manchester Trafford, our store offers a dynamic work environment where you can start as a Store Assistant and potentially advance to managerial roles within the Travis Perkins Group. With comprehensive training, generous benefits including a company pension scheme, and a supportive culture that prioritises customer satisfaction, Toolstation is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Gravesend
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can demonstrate your ability to provide outstanding service. Role-play common customer scenarios with a friend to get comfortable with asking the right questions and offering solutions.
✨Tip Number 3
Show off your reliability! Be ready to discuss times when you've stepped up in previous roles. Whether it was managing a team or handling deliveries, share those experiences to highlight your accountability and commitment to supporting your colleagues.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Head over to www.toolstationjobs.com and submit your application directly. It’s the best way to ensure you’re in the running for this exciting opportunity!
We think you need these skills to ace Senior Store Assistant - Keyholder in Gravesend
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Senior Store Assistant role. Highlight any relevant experience you have, especially in customer service or supervisory roles, as this will show us you’re ready to step up and take charge.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Senior Store Assistant at Toolstation. Familiarise yourself with tasks like handling deliveries, providing customer service, and keyholder duties. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As a friendly face of Toolstation, it's crucial to showcase your interpersonal skills. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help customers or supported your team – these stories will resonate well.
✨Be Ready for Flexibility Questions
Since the store operates from 7 AM to 8 PM, be prepared to discuss your availability and flexibility. Highlight your reliability and commitment to being there when needed. Share any experiences where you adapted to changing schedules or took on extra responsibilities.
✨Demonstrate Your Growth Mindset
Toolstation values growth and development, so express your eagerness to learn and advance within the company. Talk about your career aspirations and how you see yourself growing with them. Mention any relevant training or development you've pursued in the past to show you're proactive about your career.
