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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: 22 days holiday, pension scheme, discounts, and career development opportunities.
- Why this job: Be the friendly face of Toolstation and make a real impact on customer experiences.
- Qualifications: Experience as a key holder or supervisor is preferred, but a positive attitude is key.
- Other info: Great opportunities for career growth within a supportive team environment.
Overview
Senior Store Assistant (Keyholder) in Market Harborough — 20 hours per week.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re focused on helping you grow with us. Many of our managers started on the shop floor and now run their own stores or oversee operations. If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you.
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves. It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you’ll bring
A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you’ve taken charge in a previous role and are happy to step up when needed
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get
Why Join Us?
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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Senior Store Assistant - Keyholder employer: Toolstation Limited
Contact Detail:
Toolstation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can demonstrate your ability to provide outstanding service. Maybe role-play some scenarios with a friend to get comfortable with handling different customer interactions.
✨Tip Number 3
Show off your proactive side! During the interview, share examples of times when you've taken initiative or led a team. Highlighting your keyholder experience will show that you're ready to step up and take responsibility when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining Toolstation and ready to grow with us. So, hit that apply button and let’s get started!
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application to the Senior Store Assistant role. Highlight any relevant experience, especially if you've been a key holder or supervised a team before. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to find. A well-structured application helps us see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Toolstation Limited
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Prepare examples from your past experiences where you've provided outstanding customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Demonstrate Reliability and Accountability
Since this role involves keyholder responsibilities, be ready to discuss your previous experiences where you’ve taken charge or supervised a team. Highlight your reliability and how you can be counted on to manage tasks effectively, especially during busy periods.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the position.