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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards in a fast-paced environment.
- Company: Join Toolstation, a leading UK retailer of tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, a pension scheme, discounts, and health support.
- Why this job: Grow your career with us while providing excellent customer service and enjoying a supportive culture.
- Qualifications: Experience as a key holder or supervisor is preferred; a friendly attitude is essential.
- Other info: This is a 12-month fixed-term contract covering maternity leave, with flexible hours.
What you’ll do:
- Senior Store Assistant (Keyholder) in Sheldon
- 12 months fixed term contract (maternity cover)
- 20 hours per week
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you’ll bring:
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: you’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
Why Join Us? At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation: We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder - 12 months FTC (Maternity leave) employer: Toolstation Limited
Contact Detail:
Toolstation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder - 12 months FTC (Maternity leave)
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding the range of tools and building supplies they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Highlighting your ability to connect with customers and solve their problems will make you stand out.
✨Tip Number 3
Emphasise your reliability and flexibility. Since the role requires early starts and late finishes, be ready to discuss your availability and any past experiences where you've successfully managed similar schedules.
✨Tip Number 4
Demonstrate your leadership potential by discussing any previous supervisory experience. Even if it was informal, showing that you can take charge and support your team will align well with the keyholder responsibilities.
We think you need these skills to ace Senior Store Assistant - Keyholder - 12 months FTC (Maternity leave)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you were a key holder or supervised team members. Emphasise your customer service skills and any hands-on retail experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with Toolstation's values, and provide examples of how you've delivered great customer service in the past.
Showcase Your Flexibility: Since the role requires early starts and late finishes, mention your availability and willingness to work flexible hours. This shows that you are committed and reliable, which is crucial for this position.
Highlight Your Proactivity: Discuss instances where you took initiative in previous roles, whether it was helping customers or managing tasks. This will demonstrate your proactive attitude, which is essential for the Senior Store Assistant role.
How to prepare for a job interview at Toolstation Limited
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you can help customers find what they need.
✨Demonstrate Reliability and Accountability
This role requires a dependable individual who can manage keyholder responsibilities. Be prepared to share instances where you've taken charge or supported your team, showcasing your reliability and commitment.
✨Emphasise Your Teamwork Experience
Since you'll be supervising team members, highlight your experience in working collaboratively. Discuss how you've motivated others and contributed to a positive work environment in previous roles.
✨Be Ready for Practical Questions
Expect questions about handling deliveries, stocking shelves, and maintaining store standards. Think of scenarios where you've successfully managed similar tasks, demonstrating your hands-on approach and problem-solving skills.