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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Toolstation is a leading UK retailer of tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, a pension scheme, discounts, and career development opportunities.
- Why this job: Join a fast-paced, customer-focused team with growth potential and a supportive culture.
- Qualifications: Experience in retail or as a keyholder is preferred; a positive attitude is essential.
- Other info: Flexible hours with early starts and late finishes; must be local to Maidstone.
The predicted salary is between 24000 - 33600 £ per year.
Overview
Senior Store Assistant (keyholder) in Maidstone • 20 hours per week
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
What you\’ll do
- You’ll be the friendly face of Toolstation, helping customers find what they need, and you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves.
- Be prepared to roll up your sleeves and work in varying conditions.
- This is a position with accountability for supporting colleagues to deliver a great customer experience. While retail experience is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: chat with customers and stay efficient during busy times to deliver a great experience.
- Ask the right questions: show genuine interest in customers\\\’ projects so you can help them find everything they need to get the job done right.
- Be Proactive: sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
What you\’ll bring
- A friendly personality: Help maintain high store standards and create a welcoming workplace.
- Reliability: Be there when we need you. Flexibility, commitment, and support for customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and personality.
What you\’ll get
Why Join Us?
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or take opportunities within the wider Travis Perkins Group. We’ll support you with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply. Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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Senior Store Assistant - Keyholder employer: Toolstation Limited
Contact Detail:
Toolstation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding the range of tools and building supplies they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Highlighting your ability to connect with customers and solve their problems will make you stand out.
✨Tip Number 3
Emphasise your reliability and flexibility. Since the role requires early starts and late finishes, be ready to discuss your availability and any past experiences where you've demonstrated commitment to your work schedule.
✨Tip Number 4
Prepare to discuss your leadership experience, even if it's informal. As a keyholder, you'll need to show that you can take charge and support your team, so think of instances where you've stepped up or helped others succeed.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you were a key holder or supervised team members. Emphasise your customer service skills and any hands-on retail experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with Toolstation's values, and provide examples of how you've contributed to a positive customer experience in past roles.
Showcase Your Flexibility: Since the role requires early starts and late finishes, make sure to mention your availability and willingness to work flexible hours. This shows that you are committed and reliable.
Highlight Your Proactivity: Discuss instances where you took initiative in previous jobs, whether it was improving store processes or enhancing customer interactions. This will demonstrate your proactive attitude, which is crucial for the keyholder responsibilities.
How to prepare for a job interview at Toolstation Limited
✨Show Your Customer Service Skills
Since the role involves providing outstanding service, be prepared to share examples of how you've successfully helped customers in the past. Highlight your ability to engage with customers and understand their needs.
✨Demonstrate Reliability and Flexibility
Discuss your previous experiences where you had to be reliable and flexible. Mention any instances where you stepped up to take charge or supported your team during busy times.
✨Emphasise Teamwork and Leadership
As a keyholder, you'll need to supervise and support your colleagues. Be ready to talk about your experience in leading a team or working collaboratively to achieve common goals.
✨Prepare for Practical Scenarios
Expect questions that assess your ability to handle practical tasks like stock management and deliveries. Think of examples where you've successfully managed similar responsibilities in the past.
