At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards in a fast-paced environment.
- Company: Join Toolstation, a leading retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Great opportunities for career growth within a supportive team.
- Why this job: Be the friendly face of Toolstation and make a real impact on customer experiences.
- Qualifications: Experience as a keyholder or supervisor is preferred, but a positive attitude is key.
The predicted salary is between 12 - 14 £ per hour.
Senior Store Assistant (keyholder) in Oswestry, 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. If you’re after a fast‑paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
Be Proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you’ll bring:
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation: We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Oswestry employer: Toolstation Limited
At Toolstation, we pride ourselves on being an employee-focused retailer that values hard work and a positive attitude. Located in Oswestry, our store offers a dynamic work environment where you can develop your career through training and growth opportunities within the wider Travis Perkins Group. With competitive benefits including a generous holiday allowance, pension scheme, and discounts across various retailers, we ensure our team members feel supported and appreciated while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Oswestry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your flexibility! With early starts and late finishes, it’s important to highlight your availability. Let us know that you’re ready to roll with the punches and adapt to the store's needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Toolstation team. We can't wait to see your application!
We think you need these skills to ace Senior Store Assistant - Keyholder in Oswestry
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially if you've been a keyholder or supervised a team before. We love seeing how your past roles can contribute to our store's success!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Senior Store Assistant (Keyholder) entails. Familiarise yourself with the responsibilities like managing deliveries, stocking shelves, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves interacting with customers and supporting your team, be ready to share examples of how you've provided great customer service in the past. Think about times when you went above and beyond to help someone or how you’ve effectively managed a team. This will demonstrate your friendly personality and reliability.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle the physical demands of the job, like managing stock and keeping the store tidy. Prepare to discuss how you would approach these tasks, especially during busy periods. Showing that you can roll up your sleeves and get stuck in will impress the interviewers.
✨Demonstrate Your Flexibility and Accountability
As a keyholder, you'll need to show that you can be trusted with responsibilities like opening and closing the store. Be prepared to talk about previous experiences where you took charge or had to adapt to changing situations. Highlighting your commitment and accountability will make you stand out as a candidate.
