At a Glance
- Tasks: Lead strategic initiatives to enhance customer experience and drive growth.
- Company: Join one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Competitive salary, pension schemes, discounts, and career development opportunities.
- Other info: Dynamic work environment with hybrid options and room for career advancement.
- Why this job: Make a real impact on customer relationships and service innovation.
- Qualifications: 5+ years in Customer Propositions or Product Marketing, with a data-driven mindset.
The predicted salary is between 50000 - 60000 £ per year.
Hybrid working with office days in either Northampton or Bridgwater. If you’ve ever used Toolstation, you’ll know we’re so much more than just a place to pick up tools. We’re the "pop in for a chat" station. The "let’s grab that sealant so you don’t miss kick-off" station. And we’re looking for a Senior Customer Propositions Manager to help us get there, stay there, and keep growing. We’re one of the UK’s fastest-growing retailers for a reason: we keep it simple for the trade and serious DIYers alike. We don’t just sell tools; we’re selling the convenience and service that keeps our customers moving.
As our Senior Customer Propositions Manager, you’ll be the strategic, data-driven brain behind our biggest moves. You aren’t just managing a roadmap; you’re crafting the "hooks" that turn a simple visit into a long-term partnership. From evolving our award-winning Toolstation Club and Fast Track delivery to rethinking how we bundle products for complex projects, your work will be felt in every branch and on every app screen.
Key responsibilities
- Own the roadmap: Take our core offerings (Toolstation Club, Fast Track, My Rewards) from business case to GTM and beyond.
- Map the journey: Analyse the customer experience across every touchpoint to find those “white space” opportunities.
- Talk Trade: Use data to build personas that speak to our customers. Ensure the Trade gets the speed they need, while the serious DIYer gets the confidence they crave.
- Innovate: Drive the strategy for services that make the hand-off between our app and our branches absolutely flawless.
- Collaborate: Work cross-functionally to drive retention, cross-sell, and upsell—always with a customer-first mindset.
What you’ll bring
- You’ve got the experience: You’ve spent 5+ years in Customer Propositions, Product Marketing, or Commercial Strategy, ideally in high-volume retail.
- You’re Omni-channel savvy: You know how to use digital tools to solve physical pain points.
- You’re data-driven: You’re comfortable with P&L management and love digging into CRM data to find the "why" behind the numbers.
- You're customer obsessed: You can understand the pressures of a busy trades person and can translate those needs into simple, effective solutions.
- You’re agile: You move fast, pivot when the data says so, and know how to get buy-in from branch ops to tech developers.
What you’ll get
You’ll find every opportunity to be yourself and to bring your personality and potential to work. You’ll find a business where you can develop a fulfilling career, wherever you want – up the ladder or across the group. You’ll also be rewarded with a competitive salary and benefits commensurate with the role, contributory pension, BAYE and SAYE schemes, life assurance and discounts off Travis Perkins businesses and a range of other affiliate partners.
Toolstation. The story so far. We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
Senior Customer Propositions Manager in Northampton employer: Toolstation Limited
At Toolstation, we pride ourselves on being more than just a retailer; we are a community hub for tradespeople and DIY enthusiasts alike. With a strong focus on employee growth and a vibrant work culture, we offer hybrid working options in Northampton or Bridgwater, competitive salaries, and a range of benefits including contributory pensions and discounts across Travis Perkins businesses. Join us as a Senior Customer Propositions Manager and be part of a fast-growing team where your innovative ideas will shape the future of our customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Propositions Manager in Northampton
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Toolstation Limited and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Toolstation Limited are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Toolstation Limited on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Toolstation Limited. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Customer Propositions Manager in Northampton
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Toolstation Limited. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Toolstation Limited:Show us that you’ve done your homework! In your application, briefly mention what you admire about Toolstation Limited’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Toolstation Limited
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Toolstation Limited will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Toolstation Limited, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
