At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store operations.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Dynamic work environment with training and support for your career journey.
- Why this job: Kickstart your career in retail with hands-on experience and growth potential.
- Qualifications: Experience in key holding or supervising is preferred, but a positive attitude is key.
The predicted salary is between 24000 - 30000 € per year.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
What you’ll do
- This is more than just a store job. You will be the friendly face of Toolstation, helping customers find what they need, but also hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves!
- Support colleagues to deliver a great customer experience.
- Whilst retail is not essential, you will need some experience of key holding or supervising team members.
- Get stuck in: Handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Offer a great experience whether chatting with customers or staying efficient during busy times.
- Ask the right questions: Show genuine interest in customers’ projects to help them find everything they need.
- Be proactive: Sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: Open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.
What you’ll bring
- A friendly personality: Help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you.
- Flexibility, commitment, and support for your customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get
- 22 days holiday plus Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work programme
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
About Toolstation
We’re one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Newcastle upon Tyne employer: Toolstation Limited
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. Located in Newcastle, our store offers a vibrant work culture where hard work and a positive attitude are rewarded with opportunities for advancement, including access to training programmes and the chance to explore various roles within the wider Travis Perkins Group. With competitive benefits such as a generous holiday allowance, pension scheme, and discounts across multiple retailers, joining our team means becoming part of a supportive environment dedicated to making customers happy.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can create a great experience for customers. Role-play scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires early starts and late finishes, so be prepared to discuss your availability. Highlight any previous experiences where you've adapted to changing schedules or taken on extra responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Toolstation family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Senior Store Assistant - Keyholder in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in key holding or supervising. We’re looking for candidates who can step up when needed, so share examples of when you've taken charge in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to answer any questions in the job description directly and succinctly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Toolstation.
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Senior Store Assistant at Toolstation entails. Familiarise yourself with the key responsibilities like key holding, customer service, and stock management. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to help a customer or supported your team during busy times.
✨Demonstrate Your Reliability
Reliability is crucial for this position, especially since you'll be opening and closing the store. Be prepared to discuss your previous experiences where you’ve shown accountability and dependability. Highlight any instances where you took charge or stepped up when needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your genuine interest in the company and the role. You might want to inquire about the training opportunities available or how the team collaborates to create a great customer experience.
