At a Glance
- Tasks: Be the friendly face of Toolstation, guiding customers and managing store operations.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and growth opportunities with training.
- Other info: Great career growth potential within the Travis Perkins Group.
- Why this job: Make a real impact in a dynamic retail environment while helping customers succeed.
- Qualifications: Bring your friendly personality, reliability, and enthusiasm to the team.
The predicted salary is between 20000 - 24960 £ per year.
The role requires local living and a flexible schedule to cover the store’s opening hours of 7 AM to 8 PM. Candidates must be able to manage early starts and late finishes and work within a fast‑paced, customer‑focused retail environment.
Serve as the friendly face of Toolstation, guiding customers to the right products and ensuring a welcoming atmosphere. Support deliveries, unpack stock, manage warehouse tasks and keep shelves stocked. Maintain store cleanliness and prepare customer orders, often working in varied temperatures and environments. Handle keyholder duties: open and close the store, assign daily tasks, and provide short‑term supervisory cover when necessary. Promote Toolstation Club and Trade Accounts, actively selling membership benefits and competitive pricing to customers. Assist in sustaining excellent customer service during busy periods and demonstrate genuine interest in customers’ project needs.
A friendly personality to uphold high store standards and create an enjoyable workplace. Reliability – punctuality, flexibility and a strong commitment to both customers and teammates. Accountability – experience stepping up in previous roles and readiness to take charge when required. Your best self – energy, enthusiasm and a vibrant personality that shines in a team environment.
Toolstation offers growth opportunities across the business and within the wider Travis Perkins Group, supported by training and development, including access to the Toolstation Academy and Apprenticeship programmes. 22 days holiday plus Bank Holidays Company pension scheme and life assurance Bonus scheme and cycle‑to‑work programme Save‑and‑buy‑as‑you‑earn options 20% discount across all Travis Perkins companies Health and wellbeing support via Aviva Digicare Financial education, support and recognition awards Discounts at over 1,000 retailers.
Toolstation is one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts and self‑builders alike. Our expanding store network and diverse Group create exciting opportunities for ambitious individuals to grow their careers. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and to not discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Horsham employer: Toolstation Limited
Toolstation is an exceptional employer, offering a vibrant work culture in Horsham that prioritises customer service and teamwork. With a commitment to employee growth through training programmes and a supportive environment, staff enjoy competitive benefits including generous holiday allowances, a pension scheme, and discounts across the Travis Perkins Group. Join us to be part of a dynamic team where your contributions are valued and career advancement is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Horsham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Toolstation Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Senior Store Assistant - Keyholder in Horsham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Toolstation Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Toolstation Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Toolstation Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Toolstation Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Toolstation Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Toolstation Limited!
