At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards in a fast-paced environment.
- Company: Join Toolstation, a dynamic retailer focused on customer satisfaction and employee growth.
- Benefits: Enjoy 22 days holiday, discounts, bonuses, and health support.
- Other info: Great opportunities for career advancement and personal development await you.
- Why this job: Be the friendly face of Toolstation and make a real impact on customer experiences.
- Qualifications: Experience as a keyholder or supervisor is preferred, but a positive attitude is key.
The predicted salary is between 24000 - 30000 € per year.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you'll bring:
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: you’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you'll get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Haslemere employer: Toolstation Limited
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. Located in Haslemere, our store offers a dynamic work environment where you can thrive, with opportunities for career advancement as many of our managers began their journey on the shop floor. Enjoy a range of benefits including 22 days holiday, a company pension scheme, and discounts across all Travis Perkins companies, all while being part of a team that is passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Haslemere
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can provide outstanding service. Role-play common customer scenarios with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Be ready to showcase your teamwork! Highlight any past experiences where you've supported colleagues or taken charge. Toolstation values accountability, so share examples of how you've stepped up in previous roles to help your team succeed.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Senior Store Assistant - Keyholder in Haslemere
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring a positive vibe to our store.
Highlight Relevant Experience:Even if you haven't been a keyholder before, share any experience where you've taken charge or supervised others. We love seeing how you've stepped up in previous roles, so make sure to mention it!
Be Specific About Your Skills:Tailor your application to highlight skills that match what we’re looking for. If you’ve got experience with customer service or handling deliveries, shout about it! We want to know how you can help us create great customer experiences.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s super easy and ensures your application goes straight to us, so we can’t wait to hear from you!
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Senior Store Assistant at Toolstation. Familiarise yourself with keyholder duties, customer service expectations, and the importance of teamwork. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Show Off Your People Skills
Since this role is all about providing outstanding customer service, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your friendly personality and how you’ve helped create a positive experience for shoppers.
✨Demonstrate Your Reliability
Reliability is crucial for this position, especially as a keyholder. Be ready to discuss times when you've taken charge or stepped up in previous roles. This will show that you can be trusted to open and close the store and manage daily tasks effectively.
✨Ask Thoughtful Questions
Prepare some questions to ask your interviewer about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if Toolstation is the right fit for you.
