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- Tasks: Assist customers, manage deliveries, and maintain store standards while being a keyholder.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and grow your career in retail.
- Qualifications: Experience in retail or supervisory roles is preferred but not essential.
- Other info: Flexible hours with opportunities for training and advancement.
Senior Store Assistant (keyholder) in Fakenham, 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you’re after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be Proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you’ll bring:
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare + Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation: We’re one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply: Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Fakenham employer: Toolstation Limited
Contact Detail:
Toolstation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder in Fakenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can provide outstanding service. Role-play common customer scenarios with a friend to get comfortable with handling questions and offering solutions.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to different situations in past roles. Whether it’s managing early starts or late finishes, demonstrating your reliability and commitment will make you stand out as a keyholder candidate.
✨Tip Number 4
Don’t forget to highlight your teamwork! Talk about your experience in supporting colleagues and leading by example. Toolstation values a positive workplace, so showing that you can contribute to a great team atmosphere will definitely work in your favour.
We think you need these skills to ace Senior Store Assistant - Keyholder in Fakenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Highlight Relevant Experience: Even if you haven’t worked in retail before, think about any experience you have that relates to being a keyholder or supervising others. Share those stories in your application to show us you’re ready to step up!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your skills and experiences without rambling on. We want to get to know you quickly!
Apply Through Our Website: Make sure to apply through our website at www.toolstationjobs.com. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Toolstation!
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Senior Store Assistant at Toolstation. Familiarise yourself with key tasks like managing deliveries, customer service, and keyholder duties. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding service, think of examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you can create a positive shopping experience and handle busy periods effectively.
✨Demonstrate Reliability and Flexibility
Toolstation values reliability and flexibility, so be prepared to talk about times when you've stepped up in previous roles. Highlight your ability to manage early starts and late finishes, and how you can support your team during busy times.
✨Bring Your Personality
This job requires a friendly and approachable attitude. During the interview, let your personality shine through! Show genuine interest in the company and the role, and don’t hesitate to express your enthusiasm for working with customers and being part of a team.
