At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store operations.
- Company: Join one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 22 days holiday, a bonus scheme, and 20% discount across all companies.
- Other info: Access training, development, and health support while working in a dynamic environment.
- Why this job: Kickstart your career with growth opportunities and hands-on experience in retail.
- Qualifications: Experience as a key holder or supervising team members is required.
The predicted salary is between 12 - 15 £ per hour.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re focused on helping you grow. Many managers started on the shop floor and now run their own stores or oversee operations. This is more than just a shop role. You’ll be the friendly face of Toolstation, helping customers find what they need, while also handling deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves!
Your role includes accountability for supporting colleagues to deliver a great customer experience. Some retail experience is not essential but experience as a key holder or supervising team members is required.
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service to customers.
- Ask the right questions to assist customers with their projects.
- Sell the benefits of Toolstation Club and Trade Accounts.
- Open and close the store, assign daily tasks to the team, and provide short‑term supervisory cover when needed.
What you’ll bring:
- A friendly personality: help maintain high store standards and create a workplace everyone enjoys.
- Reliability: be there when we need you.
- Flexibility, commitment, and support for your customers and team are key.
- Accountability: take charge in a previous role and step up when needed.
- Your best self: bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work programme
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Financial education, support, and recognition awards
- Health and wellbeing support at your fingertips with Aviva Digicare
- Discounts at over 1,000 retailers
About Toolstation:
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Equal Opportunity: Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant (keyholder) in Epsom employer: Toolstation Limited
At Toolstation, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. With opportunities to advance your career within the Travis Perkins Group, comprehensive training programmes, and a range of benefits including generous holiday allowance and discounts, working as a Senior Store Assistant in Epsom means being part of a dynamic team dedicated to delivering exceptional customer service while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant (keyholder) in Epsom
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Toolstation Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Senior Store Assistant (keyholder) in Epsom
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Toolstation Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Toolstation Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Toolstation Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Toolstation Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Toolstation Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Toolstation Limited!
