At a Glance
- Tasks: Assist customers, handle deliveries, and maintain store standards.
- Company: Join Toolstation, a fast-growing retailer in the tools and building supplies sector.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Great opportunities for growth and training through Toolstation Academy.
- Why this job: Be the friendly face of Toolstation and make a real impact on customer experiences.
- Qualifications: Friendly personality, reliability, and some supervisory experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
What You’ll Do
- Senior Store Assistant (keyholder) – Exeter Marsh Barton – 20 hours per week.
- You must be locally based and able to commute to the store, which is open from 7 AM to 8 PM, so early starts and late finishes are required.
- You will be the friendly face of Toolstation, helping customers find what they need and also handling deliveries, warehouse tasks, and stocking shelves.
- The role can be hot in summer and chilly in winter, but a strong focus on customer service and a positive attitude are essential.
- This position carries accountability for supporting colleagues to deliver a great customer experience.
- Retail experience is not essential, but you should have some experience acting as a key holder or supervising team members.
- Get stuck in: Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service: Offer a great experience at all times, even during busy periods.
- Ask the right questions: Show genuine interest in customers’ projects to help them find everything they need.
- Be proactive: Promote the Toolstation Club and Trade Accounts, signing customers up for competitive deals.
- Keyholder responsibility: Open and close the store, assign daily tasks to the team, and provide short‑term supervisory cover when needed.
What You’ll Bring
- A friendly personality: Maintain high store standards and create a workplace everyone enjoys.
- Reliability: Be there when needed.
- Flexibility, commitment, and support for customers and the team are key.
- Accountability: You have taken charge in a previous role and are happy to step up when required.
- Your best self: Bring energy, enthusiasm, and let your personality shine.
What You’ll Get
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work programme
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To Apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Devon employer: Toolstation Limited
At Toolstation, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer service and teamwork. Located in Exeter Marsh Barton, our store provides a dynamic environment where you can develop your skills through training and career advancement opportunities, all while enjoying benefits like a generous holiday allowance, a company pension scheme, and discounts across our extensive retail network. Join us to be part of a rapidly growing team that encourages personal growth and celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can create a great experience for customers. Role-play scenarios with friends or family to get comfortable with handling different situations and questions.
✨Tip Number 3
Show off your flexibility! In your conversations, highlight times when you've adapted to changes or taken on extra responsibilities. This will demonstrate that you're ready to step up as a keyholder and support your team whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Toolstation family. So, hit that apply button and let’s get started!
We think you need these skills to ace Senior Store Assistant - Keyholder in Devon
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Senior Store Assistant position. Highlight any relevant experience, especially if you've acted as a key holder or supervised others. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your skills and experiences without unnecessary fluff. This helps us get to know you better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so go ahead and hit that apply button!
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Senior Store Assistant at Toolstation. Familiarise yourself with key tasks like handling deliveries, stocking shelves, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided outstanding service in the past. Think of times when you went above and beyond for a customer or helped a team member. This will show that you have the friendly personality they’re looking for.
✨Be Prepared for Keyholder Questions
As a keyholder, you'll have responsibilities like opening and closing the store and supervising team members. Be prepared to discuss any previous experience you have in these areas. If you haven’t been a keyholder before, think about situations where you’ve taken charge or led a team.
✨Demonstrate Your Flexibility and Reliability
Toolstation values reliability and flexibility, especially since the store operates from early morning to late evening. Be ready to talk about your availability and how you can adapt to different shifts. Highlight any past experiences where you’ve shown commitment and support for your team.
