At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Dynamic work environment with opportunities for advancement within the Travis Perkins Group.
- Why this job: Be the friendly face of Toolstation and grow your career with us.
- Qualifications: Experience in retail or supervisory roles is preferred but not essential.
The predicted salary is between 24000 - 30000 € per year.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must manage early starts and late finishes. At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you’re after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Responsibilities- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
- Be proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
Why Join Us? At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits:- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation: We’re one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Equal Employment Opportunity: Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Chippenham employer: Toolstation Limited
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. With a strong commitment to training and career progression, many of our managers have risen through the ranks from store roles, making this an excellent opportunity for those looking to advance in a supportive environment. Located in Chippenham, our vibrant work culture encourages teamwork and accountability, ensuring that every team member plays a vital role in delivering exceptional customer service while enjoying a range of benefits including generous holiday, discounts, and health support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Chippenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Show off your teamwork spirit! Highlight any experience you have in supporting colleagues or leading a team. We love candidates who can step up and help create a positive work environment, so don’t be shy about sharing your leadership moments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Toolstation. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Senior Store Assistant - Keyholder in Chippenham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially if you've been a keyholder or supervised a team before. We’re looking for accountability and reliability, so share examples that demonstrate these qualities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Toolstation.
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Senior Store Assistant at Toolstation. Familiarise yourself with keyholder duties, customer service expectations, and the importance of teamwork. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As a friendly face of Toolstation, it's crucial to highlight your customer service experience. Prepare examples of how you've helped customers in the past, especially in busy situations. This will show that you can maintain a positive attitude while providing outstanding service.
✨Be Ready to Roll Up Your Sleeves
The job involves hands-on tasks like handling deliveries and stocking shelves. During the interview, express your willingness to get stuck in and tackle any task. Share experiences where you've taken initiative or worked hard to achieve a goal, as this aligns with the company's values.
✨Demonstrate Reliability and Accountability
Since you'll be trusted with keyholder responsibilities, it's essential to convey your reliability. Discuss previous roles where you've taken charge or supervised others. Highlight your commitment to being there for your team and customers, which is key for this position.
