At a Glance
- Tasks: Deliver exceptional customer service and manage store operations as a keyholder.
- Company: Join Toolstation, a dynamic retail company with growth opportunities.
- Benefits: Enjoy 22 days holiday, discounts, and health support.
- Other info: Access training and development through our Toolstation Academy.
- Why this job: Be part of a fast-paced team and develop your career in retail.
- Qualifications: Friendly, reliable, and enthusiastic with some supervisory experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
20 hours per week. Fixed-term contract until March 2027. Must live locally and be able to commute to the store. Store open 7 AM – 8 PM; must manage early starts and late finishes.
What you’ll do
- Provide outstanding customer service, chatting with customers, asking the right questions and helping them find the right solutions.
- Be proactive by selling Toolstation Club and Trade Accounts and signing customers up.
- Be hands‑on: handle deliveries, unpack stock, keep the store clean, prepare orders and stock shelves.
- Take accountability for colleagues: support, assign tasks, and provide supervisory cover when needed.
- Keyholder duties: open and close the store, assign daily tasks to the team and supervise when required.
- Work in a fast‑paced environment, coping with varying temperatures during winter and summer.
- Have some experience as a key holder or supervising team members (retail experience is not essential).
What you’ll bring
- A friendly, energetic, enthusiastic personality.
- Reliability: punctual, flexible, committed and supportive to customers and the team.
- Accountability: previous experience taking charge in a role and stepping up when needed.
- Strong communication and interpersonal skills.
- Basic computer and word‑processing skills.
- Experience as a key holder or supervisor preferred.
What you’ll get
- 22 days holiday + bank holidays.
- Company pension scheme and life assurance.
- Bonus scheme.
- Cycle to work programme.
- Save‑and‑buy-as‑you‑earn options.
- 20 % discount across all Travis Perkins companies.
- Health and wellbeing support via Aviva DigiCare.
- Financial education, support and recognition awards.
- Discounts at over 1,000 retailers.
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and apprenticeship programmes. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Cardiff employer: Toolstation Limited
At Toolstation, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and accountability. Located in Cardiff, our Senior Store Assistant role provides not only competitive benefits such as a generous holiday allowance and a company pension scheme but also ample opportunities for personal and professional growth through training programmes and career advancement within the wider Travis Perkins Group. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making every day at work meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the keyholder duties and customer service expectations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When chatting with potential employers, let your friendly and enthusiastic side shine through. They want to see that you can engage with customers and be a supportive team member, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Senior Store Assistant - Keyholder in Cardiff
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly and enthusiastic personality shine through. Use a conversational tone that reflects how you’d interact with customers in-store.
Tailor Your Experience:Make sure to highlight any relevant experience, especially if you've been a key holder or supervised a team before. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences. A well-structured application goes a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Store Assistant. Familiarise yourself with keyholder duties and think about how your past experiences align with the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since outstanding customer service is crucial for this position, prepare examples from your previous roles where you went above and beyond for customers. Think about specific situations where you helped someone find the right solution or handled a challenging situation effectively.
✨Demonstrate Team Leadership
As a keyholder, you'll need to support and supervise your colleagues. Be ready to discuss any experience you have in leading a team or taking charge in a busy environment. Highlight your ability to assign tasks and keep the team motivated, especially during peak times.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. Prepare for scenarios related to managing deliveries, stock handling, or dealing with difficult customers. Practising these responses will help you think on your feet and showcase your problem-solving skills.
