At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards.
- Company: Join Toolstation, a dynamic retailer focused on customer happiness.
- Benefits: 22 days holiday, pension scheme, discounts, and career development opportunities.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Be the friendly face of Toolstation and grow your career with us.
- Qualifications: Experience as a keyholder or in a supervisory role is preferred.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you’re after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
- Be proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.
What you’ll bring:
- Friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle‑to‑work programme
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Banbury employer: Toolstation Limited
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. Located in Banbury, our store offers a dynamic work environment where you can thrive, with opportunities for career advancement and comprehensive training through our Toolstation Academy. Enjoy a supportive culture, competitive benefits including a generous holiday allowance, and the chance to make a real impact by delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Banbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can provide outstanding service. Role-play common customer scenarios with a friend to get comfortable with asking the right questions and offering solutions.
✨Tip Number 3
Show off your flexibility! Be ready to discuss times when you've adapted to changes or taken on extra responsibilities. Toolstation values reliability and commitment, so share examples that highlight your ability to step up when needed.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Senior Store Assistant - Keyholder in Banbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Highlight Relevant Experience:Even if you haven’t been a keyholder before, share any experience where you’ve taken charge or supervised others. We’re looking for accountability and reliability, so make sure to showcase those skills!
Tailor Your Application:Make sure to tailor your application to the role. Mention how your skills align with what we’re looking for, especially around customer service and teamwork. It shows us you’re genuinely interested in joining our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll get all the info you need about the role and our company while you’re at it!
How to prepare for a job interview at Toolstation Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Senior Store Assistant at Toolstation. Familiarise yourself with key tasks like handling deliveries, customer service, and supervisory duties. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Show Your Customer Service Skills
Since this role is all about providing outstanding service, be ready to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where your friendly personality made a difference, as this will resonate well with the interviewers.
✨Demonstrate Reliability and Flexibility
Toolstation values reliability and flexibility, so come prepared to discuss times when you’ve stepped up in previous roles. Highlight any experiences where you had to manage early starts or late finishes, as this will show you can handle the demands of the job.
✨Ask Thoughtful Questions
Prepare some questions that show your genuine interest in the company and the role. Ask about opportunities for growth within Toolstation or how they support their employees' development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
