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- Tasks: Support the sales team by managing customer enquiries and resolving delivery issues.
- Company: Join a dynamic company focused on customer satisfaction and sales excellence.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Sales-focused mindset with strong organisation and communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
The Sales Coordinator supports the sales team by managing customer enquiries, handling inbound calls, resolving courier and delivery issues, and providing administrative support to ensure smooth order fulfilment. This role also manages a portfolio of customer accounts, acting as their main point of contact, building relationships, and ensuring a high level of service. The position requires a sales-focused, industry-experienced, and highly organized individual who can balance proactive account care with reactive customer support.
Key Responsibilities
- Answer incoming calls, route to the correct department, and take accurate messages
- Handle all courier-related calls and resolve delivery issues for customers
- Manage a group of smaller customer accounts, handling enquiries and order processing
- Build relationships with assigned customers and identify opportunities to support sales
- Provide administrative support to the sales team, including order processing and system updates
- Track deliveries, book collections, and manage courier claims
- Manage returns, replacements, and credits where required
- Filter and manage the Sales@ inbox
- Assist with website order input during busy periods
- Additional reasonable duties may be required to support the sales team and business operations.
Key Skills Required
- Sales-focused and customer-oriented mindset
- Industry experience preferred
- Confident phone manner
- Strong organisation and attention to detail
- Ability to prioritise tasks in a fast-paced environment
Internal Sales Coordinator in Peterborough employer: Toolfix Joinery & Construction Supplies Ltd
Contact Detail:
Toolfix Joinery & Construction Supplies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Coordinator in Peterborough
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, make sure you’re comfortable speaking clearly and confidently. You could even role-play with a friend to get the hang of it.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Internal Sales Coordinator in Peterborough
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any sales experience you have in your application. We want to see how you've successfully managed customer accounts or resolved issues in the past. This will help us understand your sales-focused mindset!
Be Organised: Since this role requires strong organisation skills, give us examples of how you've kept things running smoothly in previous jobs. Whether it's managing multiple accounts or handling enquiries, show us your attention to detail!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Toolfix Joinery & Construction Supplies Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of an Internal Sales Coordinator inside out. Familiarise yourself with the key responsibilities like managing customer enquiries and handling delivery issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Skills
Since this role is all about building relationships and providing top-notch service, be ready to share examples of how you've successfully managed customer accounts in the past. Think of specific situations where you resolved issues or improved customer satisfaction – this will demonstrate your sales-focused mindset.
✨Be Organised
The job requires strong organisational skills, so come prepared to discuss how you prioritise tasks in a fast-paced environment. You might even want to bring a planner or a digital tool you use to manage your time effectively. This shows that you can handle the demands of the role.
✨Practice Your Phone Manner
Since you'll be answering calls and dealing with customers over the phone, practice your phone manner before the interview. Try to sound confident and friendly, as this will reflect well on your ability to communicate effectively in the role. A mock call with a friend could be a great way to prepare!
