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- Tasks: Support the sales team by managing customer enquiries and ensuring smooth order fulfilment.
- Company: Join a dynamic company focused on customer satisfaction and sales excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Sales-focused mindset with strong organisational skills and industry experience preferred.
- Other info: Fast-paced environment with plenty of opportunities to learn and develop your career.
The predicted salary is between 30000 - 42000 £ per year.
The Sales Coordinator supports the sales team by managing customer enquiries, handling inbound calls, resolving courier and delivery issues, and providing administrative support to ensure smooth order fulfilment. This role also manages a portfolio of customer accounts, acting as their main point of contact, building relationships, and ensuring a high level of service. The position requires a sales-focused, industry-experienced, and highly organized individual who can balance proactive account care with reactive customer support.
Key Responsibilities
- Answer incoming calls, route to the correct department, and take accurate messages
- Handle all courier-related calls and resolve delivery issues for customers
- Manage a group of smaller customer accounts, handling enquiries and order processing
- Build relationships with assigned customers and identify opportunities to support sales
- Provide administrative support to the sales team, including order processing and system updates
- Track deliveries, book collections, and manage courier claims
- Manage returns, replacements, and credits where required
- Filter and manage the Sales@ inbox
- Assist with website order input during busy periods
- Additional reasonable duties may be required to support the sales team and business operations.
Key Skills Required
- Sales-focused and customer-oriented mindset
- Industry experience preferred
- Confident phone manner
- Strong organisation and attention to detail
- Ability to prioritise tasks in a fast-paced environment
Internal Sales Coordinator employer: Toolfix Joinery & Construction Supplies Ltd
Contact Detail:
Toolfix Joinery & Construction Supplies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, it’s crucial to sound confident and friendly. Grab a mate and do some mock calls to get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Internal Sales Coordinator
Some tips for your application 🫡
Show Off Your Sales Skills: Make sure to highlight any sales experience you have in your application. We want to see how you've successfully managed customer accounts or resolved issues in the past. This is your chance to shine!
Be Organised and Detail-Oriented: Since this role requires strong organisation, give us examples of how you've kept things running smoothly in previous jobs. Mention any systems or processes you've used to stay on top of tasks.
Demonstrate Your Customer Focus: We love candidates who put customers first! Share stories about how you've built relationships with clients or gone the extra mile to ensure their satisfaction. It’s all about that high level of service!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. We can’t wait to hear from you!
How to prepare for a job interview at Toolfix Joinery & Construction Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Internal Sales Coordinator. Familiarise yourself with managing customer enquiries, handling inbound calls, and resolving delivery issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships and providing top-notch service, be ready to share examples of how you've successfully managed customer accounts in the past. Highlight any experiences where you resolved issues or improved customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires a highly organised individual, so come prepared to discuss how you prioritise tasks and manage your time effectively. You might even want to mention specific tools or methods you use to stay organised, as this will show that you can handle the fast-paced environment they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the sales team and their processes. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values. Plus, it’s a great way to engage with the interviewers!
