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- Tasks: Support the sales team by managing customer enquiries and resolving delivery issues.
- Company: Join a dynamic company focused on customer satisfaction and sales excellence.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Be the key contact for customers and help drive sales success.
- Qualifications: Sales-focused mindset and strong organisational skills are essential.
- Other info: Fast-paced role with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
The Sales Coordinator supports the sales team by managing customer enquiries, handling inbound calls, resolving courier and delivery issues, and providing administrative support to ensure smooth order fulfilment. This role also manages a portfolio of customer accounts, acting as their main point of contact, building relationships, and ensuring a high level of service. The position requires a sales-focused, industry-experienced, and highly organized individual who can balance proactive account care with reactive customer support.
Key Responsibilities
- Answer incoming calls, route to the correct department, and take accurate messages
- Handle all courier-related calls and resolve delivery issues for customers
- Manage a group of smaller customer accounts, handling enquiries and order processing
- Build relationships with assigned customers and identify opportunities to support sales
- Provide administrative support to the sales team, including order processing and system updates
- Track deliveries, book collections, and manage courier claims
- Manage returns, replacements, and credits where required
- Filter and manage the Sales@ inbox
- Assist with website order input during busy periods
- Additional reasonable duties may be required to support the sales team and business operations.
Key Skills Required
- Sales-focused and customer-oriented mindset
- Industry experience preferred
- Confident phone manner
- Strong organisation and attention to detail
- Ability to prioritise tasks in a fast-paced environment
Internal Sales Coordinator in England employer: Toolfix Joinery & Construction Supplies Ltd
Contact Detail:
Toolfix Joinery & Construction Supplies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Coordinator in England
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls and managing customer enquiries, it’s crucial to sound confident and friendly. Grab a mate and do some mock calls to get comfortable with the flow.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or accounts in the past. Being able to juggle responsibilities is key, so have those stories ready to share during your chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really interested in joining the team!
We think you need these skills to ace Internal Sales Coordinator in England
Some tips for your application 🫡
Show Off Your Sales Skills: Make sure to highlight your sales-focused mindset in your application. We want to see how you've successfully managed customer accounts or resolved issues in the past, so don’t hold back on those examples!
Be Organised and Detail-Oriented: Since this role requires strong organisation and attention to detail, give us a glimpse of how you keep things in order. Mention any tools or methods you use to stay organised, especially when juggling multiple tasks.
Communicate Clearly: Your phone manner is key for this position, so let that shine through in your written application. Use clear and concise language, and make sure to convey your enthusiasm for helping customers and supporting the sales team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Toolfix Joinery & Construction Supplies Ltd
✨Know Your Stuff
Make sure you understand the role of an Internal Sales Coordinator inside out. Familiarise yourself with customer service principles, order fulfilment processes, and how to handle courier issues. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to discuss your experience in managing customer accounts. Think of specific examples where you've successfully resolved issues or improved customer satisfaction. This will demonstrate your sales-focused mindset and ability to connect with clients.
✨Stay Organised
The job requires strong organisational skills, so come prepared to talk about how you manage your time and prioritise tasks. You might even want to share a system or tool you use to keep track of your workload. This will highlight your ability to thrive in a fast-paced environment.
✨Practice Your Phone Manner
Since you'll be handling inbound calls, practice speaking clearly and confidently. Consider doing mock calls with a friend to get comfortable. This will help you convey professionalism and ensure you can handle customer enquiries effectively during the interview.
