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- Tasks: Support the sales team by managing customer enquiries and ensuring smooth order fulfilment.
- Company: Join a dynamic company focused on customer satisfaction and sales excellence.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Sales-focused mindset, strong organisation skills, and confident phone manner.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
The Sales Coordinator supports the sales team by managing customer enquiries, handling inbound calls, resolving courier and delivery issues, and providing administrative support to ensure smooth order fulfilment. This role also manages a portfolio of customer accounts, acting as their main point of contact, building relationships, and ensuring a high level of service. The position requires a sales-focused, industry-experienced, and highly organized individual who can balance proactive account care with reactive customer support.
Key Responsibilities
- Answer incoming calls, route to the correct department, and take accurate messages
- Handle all courier-related calls and resolve delivery issues for customers
- Manage a group of smaller customer accounts, handling enquiries and order processing
- Build relationships with assigned customers and identify opportunities to support sales
- Provide administrative support to the sales team, including order processing and system updates
- Track deliveries, book collections, and manage courier claims
- Manage returns, replacements, and credits where required
- Filter and manage the Sales@ inbox
- Assist with website order input during busy periods
- Additional reasonable duties may be required to support the sales team and business operations.
Key Skills Required
- Sales-focused and customer-oriented mindset
- Industry experience preferred
- Confident phone manner
- Strong organisation and attention to detail
- Ability to prioritise tasks in a fast-paced environment
Internal Sales Coordinator in Cambridge employer: Toolfix Joinery & Construction Supplies Ltd
Contact Detail:
Toolfix Joinery & Construction Supplies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Coordinator in Cambridge
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, make sure you're comfortable speaking clearly and confidently. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Internal Sales Coordinator in Cambridge
Some tips for your application 🫡
Show Off Your Sales Skills: Make sure to highlight your sales-focused mindset in your application. We want to see how you've successfully managed customer accounts or resolved issues in the past, so don’t hold back on those examples!
Be Organised and Detail-Oriented: Since this role requires strong organisation and attention to detail, give us a glimpse of how you keep things in order. Mention any tools or methods you use to stay organised, especially in fast-paced environments.
Communicate Clearly: Your phone manner is key for this position, so let that shine through in your written application. Use clear and concise language, and make sure to convey your enthusiasm for helping customers and supporting the sales team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Toolfix Joinery & Construction Supplies Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Internal Sales Coordinator. Familiarise yourself with managing customer enquiries, handling inbound calls, and resolving delivery issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships and providing top-notch service, be ready to share examples from your past experiences where you've excelled in customer support. Highlight specific situations where you resolved issues or improved customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires a highly organised individual, so come prepared to discuss how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in fast-paced environments, as this will show that you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the sales team and their processes. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values. Ask about their approach to customer relationship management or how they handle challenges in order fulfilment.
