At a Glance
- Tasks: Manage customer enquiries, prepare quotations, and build strong relationships.
- Company: Join a dynamic team focused on customer success and business growth.
- Benefits: Competitive salary, supportive environment, and opportunities for career advancement.
- Other info: Fast-paced role with excellent potential for personal and professional growth.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in account management or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly motivated and customer-focused Internal Account Manager to join our growing team. This is a varied and fast-paced role that combines customer service, sales support, account management, and commercial awareness. The successful candidate will be responsible for managing customer enquiries and support tickets, preparing competitive quotations, maintaining strong relationships with existing customers, and identifying opportunities to increase sales within their account base. You will act as a key point of contact for customers, ensuring they receive a professional, efficient, and knowledgeable service at all times. This role is ideal for someone who enjoys building relationships, solving problems, and delivering excellent customer experiences while contributing directly to business growth.
Key Responsibilities
- Manage and respond to customer enquiries received via telephone, email, live chat, and support ticket systems.
- Prepare accurate and competitive quotations in a timely manner.
- Follow up quotations to maximise conversion rates and secure sales opportunities.
- Develop and maintain strong relationships with existing customer accounts.
- Proactively identify opportunities to increase sales and account spend.
- Work closely with the buying, sales, warehouse, and customer care teams to ensure customer requirements are met.
- Provide product advice and guidance to customers.
- Resolve customer issues professionally and efficiently.
- Monitor account activity and identify opportunities for growth and retention.
- Maintain accurate customer records and account notes.
- Assist in achieving departmental sales and service targets.
- Support the wider commercial team with account management and business development initiatives.
Skills & Experience Required
- Previous experience in account management, internal sales, customer service, or a similar commercial role.
- Excellent communication skills, both written and verbal.
- Strong organisational and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Commercially minded with a customer-first approach.
- Confident in preparing quotations and negotiating where appropriate.
- Strong attention to detail and accuracy.
- Ability to work both independently and as part of a team.
What Success Looks Like
- Delivering exceptional customer service and response times.
- Building long-term relationships with key customers.
- Consistently converting quotations into sales.
- Growing revenue from existing customer accounts.
- Maintaining high levels of customer satisfaction and retention.
- Becoming a trusted and knowledgeable point of contact for customers.
This is an excellent opportunity for someone who enjoys working with customers, has a passion for sales, and wants to play a key role in developing long-term business relationships and helping drive the company's continued success.
Internal Account Manager in Ellon employer: Toolden
Join a dynamic and supportive team as an Internal Account Manager, where your contributions directly impact customer satisfaction and business growth. Our company fosters a collaborative work culture that prioritises employee development, offering ample opportunities for professional growth and skill enhancement. Located in a vibrant area, we provide a stimulating environment that encourages innovation and teamwork, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Ellon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Internal Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and customer service. We suggest role-playing with a friend or even in front of the mirror to boost your confidence and nail that first impression!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve turned a customer issue into a success story. We want to see how you can bring that customer-first approach to our team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We love candidates who take that extra step to stand out!
We think you need these skills to ace Internal Account Manager in Ellon
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, as this role is all about building strong relationships and delivering excellent service.
Be Specific About Your Skills:When detailing your skills, be specific! Mention your experience with account management, sales support, or any relevant tools you've used. We love seeing candidates who can clearly demonstrate their abilities and how they relate to the role.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Toolden
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their products and services, and think about how you can enhance customer relationships. This will show your potential employer that you're genuinely interested in their business and ready to contribute.
✨Showcase Your Communication Skills
As an Internal Account Manager, communication is key. Prepare examples of how you've effectively managed customer enquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to engage with customers professionally.
✨Prepare for Quotation Scenarios
Since preparing competitive quotations is a big part of the role, be ready to discuss your approach to creating quotes. Think about how you would balance accuracy with speed, and be prepared to share any relevant experiences where you successfully converted quotations into sales.
✨Demonstrate Your Problem-Solving Skills
The role requires a knack for solving problems efficiently. Come prepared with specific examples of challenges you've faced in previous roles and how you overcame them. This will highlight your ability to think on your feet and provide excellent customer service under pressure.
