At a Glance
- Tasks: Manage customer orders and ensure smooth dispatch operations daily.
- Company: Join Toolbank, a leading distributor in the tools and hardware industry.
- Benefits: Enjoy competitive salary, 33 days holiday, and a company pension scheme.
- Other info: Training provided, with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for customers and enhance their experience.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Job details:
- Contractual hours: 40
- Basis: Full time
- Date posted: 22/05/2026
- Job reference: REQ04602023
About Toolbank:
Toolbank are one of the leading distributors of tools, accessories and hardware products to merchant, retail and e-commerce markets throughout the UK & Ireland. Trading from 14 strategically sited warehouses, backed by central distribution, we provide our 12,000 customer outlets with 24/48 hour service on over 30,000 products via our network of specialist logistical facilities. Toolbank, as part of the Dormole group of companies, remains a privately-owned and managed business committed to providing first class, efficient and friendly service to our customers and suppliers delivered by our team who all work in a rewarding, secure and enjoyable environment.
About the role:
The Sales Office Clerk role is key in the organisation as it is responsible for producing all the orders for dispatch each day. Prompt and efficient order generation from customer calls and emails is essential to ensure the smooth flow of work into the Warehouse. All orders received must be actioned and processed the same day to ensure we fulfil our next day delivery obligation.
You’ll have a positive outlook that will help you thrive in the achievement of the following daily responsibilities:
- To be the first point of contact for all customers, ensuring we provide the best customer experience for our customer needs.
- Dealing with and processing customer enquiries/quotes/orders via phone/email and electronic systems, making sure we deliver the best customer service possible, ensuring all the customer’s requirements are met.
- Editing and releasing sales order journals accurately to avoid errors when released into the Warehouse, to ensure smooth and timely deliveries.
- Build and maintain customer relationships, to ensure we provide a positive customer experience.
- Promoting our B2B website to customers selling its features and benefits, to generate additional business and sales.
- Carry out any other duties and responsibilities that are commensurate with the role and within your capability, as and when required to ensure the company continues to operate efficiently.
What are we looking for?
- Excellent communication skills, both written and verbal.
- Competent with Excel, Word and Outlook.
- Strong attention to detail.
- Able to work independently as well as in a team.
- Able to organise workload, think logically, and work under pressure.
- Training on all systems will be provided.
What can we offer you?
- A competitive annual salary.
- Monday to Friday 08.00am to 17.00.
- 33 days holiday including bank holidays.
- Company Pension Scheme with employer contribution starting at 4.5%, increasing with service.
- Life Assurance (6x salary for pension scheme members).
- Enhanced Maternity, Paternity, Adoption and Neonatal Pay.
- Access to free & confidential 24/7 Employee assistance programme and GP Consultations.
- Free access to health and wellbeing app.
- Access to tools and hardware at a discounted rate.
Sales Office Clerk-Southampton employer: Toolbank Ireland
Toolbank is an exceptional employer located in Southampton, offering a supportive and friendly work environment where employees can thrive. With a commitment to employee growth, we provide comprehensive training and a range of benefits including a competitive salary, generous holiday allowance, and access to health and wellbeing resources. Join us to be part of a dedicated team that values customer service and fosters strong relationships within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Clerk-Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolbank. Understand their products and services, and think about how you can contribute to their mission. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and order processing. Think of examples from your past experiences that highlight your skills in communication and attention to detail. We want you to shine!
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking professional can make a great first impression. Choose an outfit that reflects your personality while still being appropriate for the role. Confidence starts with how you present yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Office Clerk-Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Office Clerk role. Highlight your communication skills and attention to detail, as these are key for the position. We want to see how you can bring your unique experience to our team!
Showcase Your Customer Service Skills:Since you'll be the first point of contact for customers, it's important to demonstrate your customer service experience. Share examples of how you've handled enquiries or resolved issues in the past. We love seeing candidates who can provide a positive customer experience!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can organise their workload effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at Toolbank!
How to prepare for a job interview at Toolbank Ireland
✨Know the Company Inside Out
Before your interview, take some time to research Toolbank and their operations. Understand their products, services, and customer base. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Sales Office Clerk, excellent communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to provide top-notch customer service.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing orders, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness prevented errors or improved efficiency. This will highlight your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or the tools you'll be using. This shows your genuine interest in the position and helps you assess if Toolbank is the right fit for you.
