At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth order processing.
- Company: Join Toolbank, a leading distributor in tools and hardware with a friendly team culture.
- Benefits: Enjoy a competitive salary, 33 days holiday, and a solid pension scheme.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by building customer relationships and enhancing sales in your area.
- Qualifications: Strong communication skills and a willingness to learn are key; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Norwich
Contractual Hours: 40
Basis: Full time
Region: East
Job Category/Type: Sales Office
Date Posted: 26/06/2026
Job Reference: REQ04902023
About Toolbank - toolbankservices.com
Toolbank are one of the leading distributors of tools, accessories and hardware products to merchant, retail and e-commerce markets throughout the UK & Ireland. Trading from 14 strategically sited warehouses, backed by central distribution we provide our 12,000 customer outlets with 24/48 hour service on over 30,000 products via our network of specialist logistical facilities. Toolbank, as part of the Dormole group of companies, remains a privately‑owned and managed business committed to providing first class, efficient and friendly service to our customers and suppliers delivered by our team who all work in a rewarding, secure and enjoyable environment.
About the role
To work as an efficient and effective member of the team, performing all duties and tasks to a high standard in compliance with individual, team and department objectives. This role is Monday to Friday 08:30-17:00. You’ll have a positive outlook that will help you thrive in the achievement of the following daily responsibilities:
- To be the first point of contact for all customers, ensuring we provide the best customer experience for our customer needs.
- Editing and releasing sales order journals accurately to avoid errors when released into the Warehouse, to ensure smooth and timely deliveries.
- Make proactive outbound calls to develop customer relationships, developing the designated sales area, to increase the area’s sales of the relevant range of products.
- Dealing with and processing customer enquiries/quotes/orders via phone/email and electronic systems, making sure we deliver the best customer service possible, ensuring all the customer’s requirements are met.
What are we looking for?
- Excellent communication skills, both written and verbal
- Sales experience
- Willing to undertake learning and development opportunities to upskill
- Able to work independently as well as in a team
- Able to organise workload, think logically, and work under pressure
- Competent with Excel, Word and Outlook
What can we offer you?
- A competitive annual salary
- 33 days holiday Inc. bank holidays
- Company Pension Scheme with employer contribution starting at 4.5%, increasing with service
- Life Assurance (6x salary for pension scheme members, 3x salary for non-pension scheme members)
- Enhanced Maternity, Paternity, Adoption & Neonatal Care Pay
- Access to free & confidential 24/7 Employee assistance programme and GP Consultations
- Free access to health and wellbeing app
- Access to tools and hardware at a discounted rate
Sales Office Clerk - Norwich employer: Toolbank Ireland
Toolbank is an exceptional employer located in Norwich, offering a supportive and dynamic work environment where employees can thrive. With a strong commitment to employee growth, competitive benefits including a generous holiday allowance, pension scheme, and access to health resources, Toolbank ensures that its team members feel valued and empowered. Join us to be part of a friendly team dedicated to delivering outstanding service while enjoying the unique advantages of working in a privately-owned company that prioritises both customer satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Clerk - Norwich
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Office Clerk - Norwich at Toolbank Ireland, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Toolbank Ireland. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Office Clerk - Norwich. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Office Clerk - Norwich
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Toolbank Ireland:When writing your cover letter, make sure to tailor your message specifically for Toolbank Ireland. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Toolbank Ireland
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Toolbank Ireland that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Toolbank Ireland that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Toolbank Ireland’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
