At a Glance
- Tasks: Be the face of Toolbank, ensuring top-notch customer service and smooth order processing.
- Company: Join a leading tool distributor with a friendly and supportive work culture.
- Benefits: Enjoy competitive salary, 33 days holiday, and a solid pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by building customer relationships and enhancing sales.
- Qualifications: Strong communication skills and a willingness to learn are key.
The predicted salary is between 30000 - 40000 £ per year.
About Toolbank - toolbankservices.com
Toolbank are one of the leading distributors of tools, accessories and hardware products to merchant, retail and e-commerce markets throughout the UK & Ireland. Trading from 14 strategically sited warehouses, backed by central distribution we provide our 12,000 customer outlets with 24/48 hour service on over 30,000 products via our network of specialist logistical facilities. Toolbank, as part of the Dormole group of companies, remains a privately‑owned and managed business committed to providing first class, efficient and friendly service to our customers and suppliers delivered by our team who all work in a rewarding, secure and enjoyable environment.
About the role:
Reporting to Transport Supervisor. To work as an efficient and effective member of the team, performing all duties and tasks to a high standard in compliance with individual, team and department objectives. This role is Monday to Friday 08.30-17.00.
You’ll have a positive outlook that will help you thrive in the achievement of the following daily responsibilities:
- To be the first point of contact for all customers, ensuring we provide the best customer experience for our customer needs.
- Editing and releasing sales order journals accurately to avoid errors when released into the Warehouse, to ensure smooth and timely deliveries.
- Make proactive outbound calls to develop customer relationships, developing the designated sales area, to increase the area’s sales of the relevant range of products.
- Dealing with and processing customer enquiries/quotes/orders via phone/email and electronic systems, making sure we deliver the best customer service possible, ensuring all the customer’s requirements are met.
What are we looking for?
- Excellent communication skills, both written and verbal.
- Sales experience.
- Willing to undertake learning and development opportunities to upskill.
- Able to work independently as well as in a team.
- Able to organise workload, think logically, and work under pressure.
- Competent with Excel, Word and Outlook.
What can we offer you?
- A competitive annual salary.
- 33 days holiday Inc. bank holidays.
- Company Pension Scheme with employer contribution starting at 4.5%, increasing with service.
- Life Assurance (6x salary for pension scheme members, 3x salary for non-pension scheme members).
- Enhanced Maternity, Paternity, Adoption & Neonatal Care Pay.
- Access to free & confidential 24/7 Employee assistance programme and GP Consultations.
- Free access to health and wellbeing app.
- Access to tools and hardware at a discounted rate.
Driver/Warehouse Operative in Cwmbran employer: Toolbank Ireland
Toolbank is an exceptional employer, offering a supportive and rewarding work environment for its Driver/Warehouse Operative role in Wales. With a commitment to employee growth through learning opportunities, competitive salaries, and a comprehensive benefits package including generous holiday allowances and a robust pension scheme, Toolbank fosters a culture of teamwork and customer excellence that makes it a standout choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Driver/Warehouse Operative in Cwmbran
✨Tip Number 1
Get to know the company! Before your interview, check out Toolbank's website and social media. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your personality! Toolbank is looking for someone who fits into their friendly team. Be yourself and let your positive outlook shine through during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Driver/Warehouse Operative in Cwmbran
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service or sales.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what Toolbank is looking for. Highlight your ability to work independently and as part of a team, as well as your organisational skills.
Be Proactive:In your application, mention any proactive steps you've taken in previous roles, like developing customer relationships or improving processes. This will show us that you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Toolbank Ireland
✨Know the Company
Before your interview, take some time to research Toolbank. Understand their services, values, and what sets them apart in the market. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Driver/Warehouse Operative, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or team members. This will demonstrate your ability to provide top-notch customer service, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Think of situations where you've had to think on your feet or resolve issues quickly. Be ready to discuss how you handled these challenges, especially in a fast-paced environment. This will highlight your ability to work under pressure and keep operations running smoothly.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the company's future plans. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
