Sales Support Administrator - ADP Diamond Cutting Solutions Ltd in Bodmin

Bodmin 02/10/2026

Sales Support Administrator - ADP Diamond Cutting Solutions Ltd

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 40 Basis Full time Region South Job category/type Business Support / Administration Date posted 16/09/2026 Job reference REQ05312023 Attachments Sales Support Administrator Job Description_ADP.pdf

Job description

About ADP Diamond Cutting Solutions - https://www.adpdiamex.co.uk/ , https://mexco.uk/

ADP Diamond Cutting Solutions Ltd is based in Bodmin and specialises in the distribution of diamond cutting tools and associated products for the construction and civil engineering industries. The company offers a comprehensive range of diamond cutting tools, and its team provides specialist advice and after-sales support.

As a nationwide supplier of diamond cutting machinery, drilling machinery and associated accessories, we pride ourselves on our product knowledge and our range of some of the best, diamond blades and diamond core drills which have been designed and developed for professional trade users. Our company ethos has always been to provide our customers with tools that give the best possible performance at the right price, enabling you to get the job done efficiently and on budget!

ADP Diamond Cutting Solutions Ltd, as part of the Dormole group of companies, remains a privately-owned and managed business committed to providing a fast, reliable and secure service to our customers and suppliers delivered by our team who all work in a rewarding, secure and enjoyable environment.

About the role:

Reporting into: Sales Manager

To support the national account manager with monthly calls to the key account branches, as well as the day to day running of the customer service department, involving processing purchase orders & responding to customer queries over email & telephone.

You’ll have a positive outlook that will help you thrive in the achievement of the following daily responsibilities:

• Maintain regular contact with the key account individual branches, to discuss whether there are any current needs, explain monthly promotions or any new products to maximise sales opportunities.
• Resolve customer enquires/complaints via telephone or email efficiently and effectively to maintain positive relationships with customers.
• Provide customers with delivery updates and relevant information to foster positive customer relationships.
• Work alongside the sales team and management to stay up to date on product knowledge to provide accurate information when speaking to customers.

What are we looking for?

• To become well-versed in departmental processes, company policies and procedures to effectively recall and apply them in your daily tasks.
• Self-motivated and organised.
• Outstanding communication skills, both written & verbal.
• Strong PC skills and experience using Microsoft Office programs (Excel, Word & Outlook)
• Excellent telephone manner.
• Previous experience in customer services would be advantageous.
• Interested in developing product knowledge.

What can we offer you?

• A competitive annual salary
• Monday to Friday, 8:30am - 5.00pm
• 33 days holiday Inc. bank holidays
• Company Pension Scheme with employer contribution starting at 4.5%, increasing with service
• Life Assurance (6x salary for pension scheme members, 3x salary for non-pension scheme members)
• Enhanced Maternity, Paternity, Adoption & Neonatal Care Pay
• Access to free & confidential 24/7 Employee assistance programme and GP Consultations
• Free access to health and wellbeing app
• Access to tools and hardware at a discounted rate