Senior Strategic Account Manager

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss. Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at a significantly reduced price. We are a certified B Corporation with a mission to empower everyone to take action against food waste.

We're looking for talented people with diverse skills and backgrounds to add to our rapidly growing team. That is where you come in: we're looking for an exceptional Senior Key Account Manager to join our UK office, based in London.

Your mission:

Your primary responsibility is to drive the growth and optimisation of our largest and most strategically important enterprise Accounts, focusing on increasing our footprint (active stores) across all sites within a partner's portfolio, and saving more food from being wasted (bags saved). You will achieve this by looking for ways to strengthen and grow partner relationships, directly owning complex negotiations with senior stakeholders across their business. You will be responsible for driving innovative solutions forward at pace, to identify and pursue new opportunities, and setting best in class examples of how we collaborate with partners to help them reduce food waste.

Reporting to the Out of Home Segment Lead, you will hold accountability for setting strategic direction across your partners, collaborating closely with our Key Account Store Operations Team, Marketing and global commercial functions including Product. You will support ongoing Key Account excellence, while also acting as a senior role model, coaching and mentoring Key Account Managers within the team.

The role will include:

• Account Prioritisation, Strategy & Growth: Autonomy in prioritising and managing your own portfolio made of Too Good To Go's largest and most strategic partners, developing strategies to grow revenue from your accounts by working with the partner to increase store coverage and reduce waste through utilising Too Good To Go, creating tailored, joint business and marketing plans.
• Partner Stakeholder Management: Managing and developing strong relationships with senior stakeholders, mapping out champions and being able to influence decision makers at the highest levels to ensure business KPIs are achieved.
• Stakeholder Management & Communication: Be the voice internally for your partners, working closely with, but not limited to, Senior Leadership, Operations and Marketing teams to maximise joint growth opportunities - including regular alignment with the Head of Key Accounts and the Country Director on account strategy, performance and escalations.
• Pipeline Management & Forecasting: Keeping internal pipeline management and target tracking tools (e.g. Salesforce and Google Sheets) up to date to ensure accurate forecasting of monthly and quarterly revenue opportunities, creating financial projections to flag risks whilst devising mitigation plans where and when needed.
• Product Knowledge & Solution Selling: Understanding of wider company strategy and ongoing product development, deeply understanding partner's needs and mapping value drivers against Too Good To Go's product suite.
• Data Analysis & Pitching: Working closely with the Store Operations Manager to surface insights leading to operational store improvements and growth opportunities, making use of presentation skills and storytelling to present ideas and gain Head Office buy-in.
• Food Waste Knowledge: Upskilling to become a food waste expert, aiming to embed the importance of food waste reduction with partners and reinforce our credibility as a strategic partner.
• Market Research & Solution Selling: Independently search for new opportunities, learn about businesses in depth, map key stakeholders and understand their decision-making process in order to drive success of Too Good To Go within their business.
• Coaching & Team Development: Act as a coach and mentor to other Key Account Managers, sharing best practice and account strategy expertise, and support the Team Lead with the design and delivery of learning and development initiatives across the year.

Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,300+ colleagues across 20 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work.
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer.
• A competitive salary with opportunity for performance-related bonuses.
• 25 days of annual leave, in addition to UK Bank Holidays.
• Christmas Eve and New Year's Eve off as well.
• Private business health insurance, with numerous perks and well-being benefits.

Benefits:

• WORK FLEXIBLY: Enjoy hybrid working from our great offices, at home or abroad.
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave.
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events.

CELEBRATE & SOCIALISE:

• Regular social events like summer and winter parties.
• Coffee, snacks and fully-equipped kitchens.
• Get to know our community with a monthly free Surprise Bag.
• Paid volunteer time through our Shareback volunteering programme.
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups.

A Movement for Everyone: We want to inspire and empower everyone to fight food waste together. With that mission, it's only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we're allowed to be ourselves, and we're committed to a culture where all of us belong.

We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.