At a Glance
- Tasks: Take ownership of customer complaints and ensure a positive experience from start to finish.
- Company: Join toob, a supportive and inclusive company that values its people.
- Benefits: Enjoy 25 days annual leave, bonuses, and private medical schemes.
- Other info: Embrace a collaborative culture with opportunities for growth and learning.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Experience in complaint handling and excellent communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid Working | 3 days in Office after Probation.
The Role
We are looking to recruit a Customer Relations Advisor. You will be responsible for taking ownership of our customer complaints from initial contact through to resolution and closure. You will efficiently manage and resolve customer complaints while ensuring a positive customer experience. You will investigate issues, provide fair and timely resolutions, and maintain accurate records. If you are looking to make a difference, thrive in a growing business and share our ambition, we would love to hear from you!
- Take ownership of customer complaints and dissatisfaction with a calm and methodical approach, monitor, and follow up until fully resolved.
- Demonstrate strong customer service skills which help to identify and understand the customer’s requirements.
- Explain complex information clearly and simply to our customers, by using excellent communication and listening skills.
- Accurately and concisely update systems and relevant portals to ensure agreed actions with the customer are fulfilled.
- Effectively and professionally handle customer contact across our social media platforms.
- Promote and represent our brand in a positive and professional manner.
- Identify and highlight improvement opportunities in ways of working.
- Regularly track your progress against KPIs and SLAs, ensuring quality and productivity targets are consistently achieved.
- Take ownership to develop a strong product knowledge.
What you’ll bring to toob
- Previous experience in a complaint handling role is preferred.
- Demonstrable experience in handling customer communication on phone, social media, and other digital contact channels.
- Excellent written communications skills with the ability to adapt your style when needed.
- Passionate about delivering an excellent service in every customer interaction.
- A calm and confident telephone manner with a friendly, positive attitude and approach.
- Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task.
- Self-motivated, resilient, and driven to meet and exceed performance targets and resolve customer issues.
- A great team player who enjoys interacting & supporting others.
- Enjoy working in a fast-paced environment and problem solving.
What we offer you!
- A positive, collaborative, and supportive work environment.
- Annual leave - 25 days.
- Annual Bonus.
- Group Critical Illness.
- Private Medical Scheme.
- Family Friendly Benefits.
- Enhanced maternity & adoption pay – up to 6 months full pay.
- Enhanced paternity leave and pay – up to 3 weeks full pay.
About toob
Here at toob, our people are our greatest asset. They fuel our success and are truly passionate about the work they do. In this ever-changing world it’s crucial that we continue to support our people with a positive growth culture where they can enjoy themselves, be authentic to who they are but also be rewarded for their efforts whilst learning and having fun. toob values diversity and inclusivity and we welcome applications from all backgrounds, experiences and abilities. If you’re excited about this role but unsure if you meet every requirement, we encourage you to apply. Should you require any reasonable adjustments to be made during the recruitment process, please let us know at time of application.
Customer Relations Advisor in Portsmouth employer: Toob
toob is an excellent employer that values its employees by offering a hybrid working model, allowing for flexibility and work-life balance. With a strong focus on professional development, team collaboration, and a commitment to delivering exceptional customer service, employees are empowered to grow within a supportive and dynamic environment. Located in the UK, toob fosters a positive work culture where every team member's contribution is recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor in Portsmouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer complaints, it’s crucial to demonstrate your ability to explain complex information clearly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to share specific examples from your past experiences. Think of times when you successfully resolved a complaint or improved a process. This will show your problem-solving skills and how you can contribute to the team at toob.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Relations Advisor in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about handling customer complaints, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can explain complex information simply.
Tailor Your Experience:We want to see how your previous experience aligns with the Customer Relations Advisor role. Be specific about your complaint handling experience and how you've successfully resolved issues in the past. This will show us you're a great fit!
Be Yourself:At StudySmarter, we value authenticity. Don’t be afraid to let your personality shine through in your application. Share your passion for delivering excellent customer service and how you approach problem-solving with a calm and positive attitude.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Toob
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company and its values. Familiarise yourself with their customer service approach and any recent news or updates. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Relations Advisor, communication is key. Prepare examples of how you've effectively handled customer complaints in the past. Be ready to explain complex information clearly and simply, as this will highlight your ability to connect with customers and resolve issues efficiently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your problem-solving skills but also your calm and methodical approach to handling difficult situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking KPIs, or how they handle feedback from customers. This shows that you’re proactive and genuinely interested in how you can contribute to their success.
