At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring a positive experience.
- Company: Join toob, a company that values its people and fosters a supportive culture.
- Benefits: Enjoy hybrid working, 25 days annual leave, bonuses, and private medical insurance.
- Other info: We welcome applicants from all backgrounds; don't hesitate to apply even if you don't meet every requirement.
- Why this job: Be part of a dynamic team that values diversity and personal growth while making a real impact.
- Qualifications: Previous complaint handling experience and excellent communication skills are preferred.
The predicted salary is between 21600 - 37800 £ per year.
Customer Relations Advisor - Hybrid after Probation
The Role:
Due to the success of our business, we are looking to recruit a Customer Relations Advisor. You will be responsible for taking ownership of our customer complaints from initial contact through to resolution and closure. You will efficiently manage and resolve customer complaints while ensuring a positive customer experience. You will investigate issues, provide fair and timely resolutions, and maintain accurate records.
As our Customer Relations Advisor your key responsibilities will :
- Take ownership of customer complaints and dissatisfaction with a calm and methodical approach, monitor, and follow up until fully resolved
- Demonstrate strong customer service skills which help to identify and understand the customer’s requirements
- Explain complex information clearly and simply to our customers, by using excellent communication and listening skills
- Accurately and concisely update systems and relevant portals to ensure agreed actions with the customer are fulfilled
- Effectively and professionally handle customer contact across our social media platforms
- Promote and represent our brand in a positive and professional manner
- Identify and highlight improvement opportunities in ways of working
- Regularly track your progress against KPIs and SLAs, ensuring quality and productivity targets are consistently achieved
- Take ownership to develop a strong product knowledge
What you’ll bring to toob:
- Previous experience in a complaint handling role is preferred
- Demonstrable experience in handling customer communication on phone, social media, and other digital contact channels
- Excellent written communications skills with the ability to adapt your style when needed.
- Passionate about delivering an excellent service in every customer interaction.
- A calm and confident telephone manner with a friendly, positive attitude and approach
- Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task.
- Self-motivated, resilient, and driven to meet and exceed performance targets and resolve customer issues.
- A great team player who enjoys interacting & supporting others
- Enjoy working in a fast-paced environment and problem solving.
What we offer you!
- A positive, collaborative, and supportive work environment
- Annual leave - 25 days + Bank Holidays ( Bank holidays on a rota basis)
- Annual Bonus
- Hybrid Working – After Probation ( 2 days from home p/w)
- Group Pension
- Group Critical Illness
- Private Medical Scheme
- Development opportunities
Family Friendly Benefits
- Enhanced maternity & adoption pay – up to 6 months full pay
- Enhanced paternity leave and pay – up to 3 weeks full pay
About toob:
Here at toob, our people are our greatest asset. They fuel our success and are truly passionate about the work they do. In this ever-changing world it’s crucial that we continue to support our people with a positive growth culture where they can enjoy themselves, be authentic to who they are but also be rewarded for their efforts whilst learning and having fun.
toob values diversity and inclusivity and we welcome applications from all backgrounds, experiences and abilities. If you’re excited about this role but unsure if you meet every requirement, we encourage you to apply.
Should you require any reasonable adjustments to be made during the recruitment process, please let us know at time of application
Job Type: Full-time
Pay: £27,000.00 per year
Additional pay:
- Yearly bonus
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: Hybrid remote in Portsmouth PO6
#J-18808-LjbffrCustomer Relations Advisor in Portsmouth employer: toob Ltd
At toob, we pride ourselves on fostering a positive, collaborative, and supportive work environment that empowers our employees to thrive. As a Customer Relations Advisor, you will enjoy a hybrid working model after probation, generous annual leave, and numerous development opportunities, all while being part of a diverse team that values inclusivity and personal growth. Join us in Portsmouth, where your contributions are recognised and rewarded, and where you can truly make a difference in delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at toob Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like toob Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Advisor in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to toob Ltd:Your cover letter is your chance to shine! Tell us why you want to work at toob Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at toob Ltd!
How to prepare for a job interview at toob Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
