Global Director of Logistics & Fulfilment in London

More than one third of the food produced in the world is wasted, impacting the health of our planet with 10% of greenhouse gas emissions coming from food waste. At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste, working with thousands of restaurants and food retailers to make their surplus food available to local consumers.

Your mission at Too Good To Go is to lead the end-to-end logistics and fulfillment engine behind Parcels across transportation, warehousing, repack, pick/pack, and last-mile delivery. This strategic role has a highly operational core: you’ll define the global fulfillment strategy, build the partner ecosystem, and drive the day-to-day performance and continuous improvement needed to scale reliably in an agile, high-growth environment.

In the role, you will:

• Build and scale a best-in-class fulfillment network (strategy + execution).
• Own and optimize the full Parcels logistics value chain: inbound to warehouse, repack/kitting, inventory management, pick/pack, carrier handoff, last-mile delivery, and returns/claims.
• Architect and execute a logistics and fulfillment strategy that supports cost efficiency, service quality, and international growth.
• Operate comfortably in ambiguity: create structure fast, make trade-offs, and iterate as we scale.
• Own and manage the 3PL and carrier ecosystem.
• Evaluate, select, and onboard 3PLs, fulfillment partners, and data/visibility providers; negotiate commercial and legal terms and ensure strong governance.
• Define and implement operational standards with partners: facility/site design, process flows, repack specifications, SOPs, WMS/data integration, ERP migrations and capacity planning.
• Lead quarterly and annual business reviews; own partner performance against SLAs and drive corrective action when service or cost drifts.
• Drive performance through S&OP, planning, and inventory discipline.
• Be an active driver of the monthly S&OP cadence, connecting and challenging demand forecasts, supply planning, capacity, and operational constraints.
• Partner closely with Commercial and Supply Planning to maintain healthy inventory: reduce obsolescence, shrink, and write-offs, and improve inventory turns.
• Build dashboards and operating rhythms that create transparency and decision speed across markets.
• Lead teams and cross-functional execution in a matrix.
• Lead and develop a global logistics organization; set clear priorities, empower local leaders, and raise the operational bar across markets.
• Work shoulder-to-shoulder with Commercial, Marketing, Product, Finance, Projects/CI, and local Operations teams to execute against business goals.
• Lead complex cross-functional initiatives (e.g., carrier transitions, new country launches, peak readiness, system implementation, process changes).

What success looks like for this role:

• A scalable, repeatable fulfillment model that behaves like a modern e-commerce operation: reliable delivery, strong unit economics, and operational control.
• Strong partner performance and accountability: clear SLAs, measurable outcomes, and continuous improvement.
• Define and implement service metrics (e.g., on-time delivery, refunds, delivery quality) while driving down cost-to-serve.
• Inventory health and planning maturity: fewer write-offs, fewer surprises, faster decision cycles.

What is required for this role:

• Experience in senior logistics/fulfillment leadership (or similar), ideally in e-commerce, food delivery, meal kits, retail, or food/CPG supply chain.
• Proven experience building and managing multi-country logistics operations with multiple 3PLs and carrier partners.
• Strong track record in warehouse process design and optimization (directly or through 3PLs): pick/pack, repack/kitting, layout, capacity planning.
• Experience with cross-border and pan-European parcel networks is a strong advantage.
• Strong analytical capability (KPIs, dashboards, root-cause problem solving) and planning discipline (S&OP, capacity, inventory).
• Excellent stakeholder management—able to align teams, challenge constructively, and drive decisions.

You’ll succeed in this role if you are:

• A strategic operator: you can design the system and also roll up your sleeves to make it work day to day.
• Comfortable moving fast: you can deliver outcomes in an agile, iterative environment without waiting for perfect information.
• Commercially sharp: you understand unit economics, contract levers, and how to scale with partners without losing control.
• Calm under pressure: you can handle peak periods, partner incidents, and operational fire-fighting while still improving the system.

Our values:

• We win together: Food waste is a big beast to fight. We can do it if we win together as Waste Warriors with no ego.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving.
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

What we have to offer:

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with 1300+ enthusiastic and highly talented teammates across 20 countries (and growing).
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.

A Movement for Everyone: We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.