Business Operations Manager (North / Center) in London

Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Company: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.

Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere!

Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies.

As a Business Operations Manager, you will manage high-priority cross-functional projects with strategic implications for the region. You will surface areas for improvement and work cross-functionally to develop and execute tactics and processes to drive performance, down to the hyperlocal level.

Reporting to the regional Head of Business Operations, you will work across departments to build reporting, analyze trends, facilitate discussions, and recommend and implement practices that boost performance.

The role:

• Manage high-priority cross-functional projects
• Monitor marketplace health at the national and city level; surface areas for improvement and collaborate with relevant departments to drive the right actions
• Synthesize quantitative and qualitative insights into concise, actionable recommendations that can be digested by leaders across the business
• Ensure analytical and operational rigor in our reporting and processes
• Support knowledge and best practice sharing and implementation among local and global stakeholders; drive adoption of team knowledge base to ensure key processes are documented and shared across the organization

We’re looking for:

• Work experience with demonstrated success in high-performance cultures (whether in consulting, investment banking, or strategy or operations at a high-growth marketplace/technology company)
• Strong problem-solving skills; ability to provide insights and recommendations to support strategy development and execution
• Strong data retrieval, analytics, data visualization, and presentation skills
• Ability to build relationships internally and collaborate with local and global stakeholders across departments
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Excel/Google Sheets and PowerPoint/Google Slides
• Proficiency with AI tooling for research and analysis
• Experience with Salesforce (reports, dashboards), Business Intelligence tools (e.g., Looker), and SQL are a strong plus
• A naturally curious, solution-oriented performer
• Proactive go-getter who takes the initiative to streamline process and drive impact for the team

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,350+ colleagues across 19 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work.
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.

Benefits:

• Health insurance and pension plans (subject to country of employment)
• Additional days off for significant life events
• Regular social events like summer and winter parties
• Coffee, snacks and fully-equipped kitchens
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)

How to apply:

We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. Submit your Resume and Cover letter in English. Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.

The application process consists of:

• 30-minute interview with a member of the Talent Acquisition team
• Offline case study
• 60-minute case interview with the Hiring Manager
• 30-minute interview with the global Associate Director of Strategy & Operations

A Movement for Everyone: We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.