IT Support Specialist

Too Good To Go aims to inspire and empower everyone to fight food waste together. We connect businesses with unsold, surplus food to consumers who can buy it at a fraction of retail value. We are a certified B Corporation working to reduce food waste through our marketplace, educational tools, new solutions, and influence on legislation. Our community includes 120 million registered users and 180,000 active partners across 21 countries, with over 500 million meals saved to date.

Your mission:

• Technical Ownership & SaaS Governance
• System Administration: Act as the primary technical owner for our core stack (JumpCloud, Google Workspace, M365, Slack, YouTrack).
• Extended Tooling Ecosystem: Provide administrative support and user management for a broad portfolio of departmental tools (Marketing, Finance, People, etc.), serving as the central point of contact for technical configurations and integrations.
• Access Control: Enforce strict access governance across all managed systems, ensuring that every account follows the Principles of Least Privilege and is audited regularly.
• Service Excellence & Incident Management
• First Response: Own the lifecycle of support requests via YouTrack, providing professional resolution for hardware and software issues across the global business.
• Incident Coordination: Act as a first responder for localized IT outages or security events, following established protocols to minimise downtime and ensure business continuity.
• Identity & Endpoint Defense
• Hardened Endpoints: Manage SentinelOne at the device level. Ensure 100% deployment coverage across our macOS/Windows fleet and lead the triage of endpoint security alerts.
• Identity Lifecycle: Execute secure onboarding and offboarding workflows. Ensure that when an employee joins or leaves, their access across all systems is provisioned or revoked with accuracy.
• Asset Governance: Maintain an airtight hardware inventory. Enforce our policy that only managed, compliant hardware can access our digital environment.
• Operational Roadmap & Projects
• Scaling IT: Support the execution of strategic projects, such as automating cross-platform migrations and deepening our SSO integrations to reduce manual overhead.

Requirements:

• You have hands-on experience with user management.
• Experience with providing end-user IT support and handling diverse IT issues.
• You can identify, investigate, and solve IT problems as they arise.
• Proficiency in English is required for communication with employees and third-party engineers via email, chat, and video meetings.
• Experience with support ticket systems (We use YouTrack) is a plus.
• Positive, adaptable, and able to manage changing plans and priorities.
• Strong drive and ability to take ownership of tasks.
• High accuracy and attention to detail.

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we have to offer:

• A rare opportunity to work in a social impact company where you can see real and tangible impact in your role.
• Work with an international community of users, partners, and colleagues across 21 countries on the same mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• Inclusive culture where you can bring your authentic self to work.
• A strong, values-driven team culture with celebratory social activities.
• Additional parental leave and days off beyond local legislation, plus the option for an extra week of unpaid leave.
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events.

Note: There are regular social events, snacks and kitchens, a monthly free Surprise Bag, and volunteer time through our Shareback programme.

How to apply:

We take recruitment seriously. Please read the information above and visit our website and international media for an overview of Too Good To Go. Submit your CV and cover letter in English. We only accept applications through our platform. CVs or cover letters sent by email or LinkedIn direct messaging will not be accepted.

A Movement for Everyone. We want to inspire and empower everyone to fight food waste together. We aim to build a diverse and inclusive team and are committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.