At a Glance
- Tasks: Provide outstanding customer service and empower users to fight food waste.
- Company: Join Too Good To Go, a mission-driven company tackling food waste.
- Benefits: Flexible hours, generous vacation, and a supportive team culture.
- Other info: Be part of an international team dedicated to positive change.
- Why this job: Make a real impact while working remotely in a vibrant team.
- Qualifications: Fluent in English and Italian with customer service experience.
The predicted salary is between 26325 - 32175 £ per year.
At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together. 40% of all food produced in the world is wasted, which has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste. We’re more than an app: we have a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.
We’re looking for an exceptional bilingual Customer Experience Specialist to join the CX superstar team at Too Good To Go in Scotland! This position requires availability from Saturday to Wednesday, from 9 am to 6 pm. This is a fully remote position and requires fluency in English and Italian.
Your mission:
- Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care.
- You’ll inspire and empower them to take action against food waste and to become part of the movement.
- The role will include responsibilities such as:
- Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone.
- Answering all questions through some of our Social Media tools.
- Handling priority situations with high care, as well as contacting users and stores proactively when necessary.
- Empowering users and partners to maximize saved meals through proactive support and targeted retention efforts.
- Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour.
- Proactively identifying partner and consumer pain points and surfacing technical or operational issues to internal stakeholders globally.
We are looking for:
- Experience in Customer Service or Account Management.
- Full written and verbal proficiency in Italian and English to communicate with users and partners across Scotland.
- Someone based in Scotland.
- You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes.
- A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
- Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
- Detail-oriented individuals who are able to stay focused through repetitive tasks.
- Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.
Our values:
- We Win Together
- We Raise the Bar
- We Keep It Simple
- We Build A Legacy
- We Care
What we offer:
- A rare opportunity to work in a social impact company where you can use your commercial skills to drive positive change.
- An open company culture where you have the independence and room to unleash your creativity.
- A strong team culture where learning together is encouraged and successes are celebrated together.
- Inclusive benefits with flexible working hours and generous vacation and wellness policies.
- The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
- Strong personal as well as professional development in a thriving, high-growth scale-up environment.
How to apply:
We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. Submit your CV and Cover letter in English. Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.
CX Specialist (Italian & English Speaker) in Glasgow employer: Too Good To Go
At Too Good To Go, we are not just a workplace; we are a movement dedicated to ending food waste and making a positive impact on the planet. As a certified B Corporation, we offer a vibrant work culture that fosters creativity and collaboration, with strong opportunities for personal and professional growth in a high-growth scale-up environment. Join us in our mission and enjoy the benefits of being part of an international team that celebrates success together while empowering you to make meaningful contributions to our innovative pricing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land CX Specialist (Italian & English Speaker) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Too Good To Go. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Too Good To Go before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CX Specialist (Italian & English Speaker) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Too Good To Go:Your cover letter is your chance to shine! Tell us why you want to work at Too Good To Go specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Too Good To Go!
How to prepare for a job interview at Too Good To Go
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
